Unable to upload dwg or png files to Map Studio

[Jasmine9]

Hello, I am getting the following error when uploading files to Map studio: "Setup job failed for the following reason: Could not connect to Map Import service." Does anyone have advice for resolving this?

[Siham TAHA · Accepted solution]

Hello Jasmine, 

There was a temporary issue. The problem should be solved now.

Let me know if you encounter other issues. 

Thanks, 

Siham 

[Jasmine9]

Hi, how often does this issue occur? I am getting the same error now.

[Siham TAHA]

Hello Jasmine, 

There might be a problem with your file, please open a support ticket to get the proper help. 

Thanks, 

Siham

[Lakshmi38]

Hi @Siham TAHA ,

I am facing this issue while uploading the floor maps. Please advice how to get this resolved?

Error while uploading floor map -'Setup job failed for the following reason: Could not connect to Map Import service'

Thanks,

Lakshmi P