Unable to upload dwg or png files to Map Studio

Jasmine9
Kilo Contributor

Hello, I am getting the following error when uploading files to Map studio: "Setup job failed for the following reason: Could not connect to Map Import service." Does anyone have advice for resolving this?

1 ACCEPTED SOLUTION

Siham TAHA
ServiceNow Employee

Hello Jasmine, 

 

There was a temporary issue. The problem should be solved now.

Let me know if you encounter other issues. 

 

Thanks, 

Siham 

View solution in original post

6 REPLIES 6

Siham TAHA
ServiceNow Employee

Hello Lakshmi, 

 

It can be temporary. You now have the ability to test the Map Import Service within the campus table of Indoor Mapping. There's a special button for that at the bottom of the page. 

 

If the issue lasts please open a case. 

 

Thanks, 

Siham 

D N
Tera Contributor

Where is that button please show a screeenshot