What is this system property for? sn_wsd_visitor.visitor_inbound_email

Kiera1
Mega Expert

7 hours ago

Can anyone explain the use of this system property (sn_wsd_visitor.visitor_inbound_email), in practice?  I can see from documentation:

This property enables you to specify a generic email address to send or receive visitor requests.

 

But what does this actually mean in practice?

0 Helpfuls
  • 248 Views
2 REPLIES 2

Tanushree Maiti
Kilo Patron

5 hours ago

Hi @Kiera1 

 

This sn_wsd_visitor.visitor_inbound_email has been installed with with Workplace Visitor Management

 

sn_wsd_visitor.visitor_inbound_emailThis property enables you to specify a generic email address to send or receive visitor requests.
  • Type: string
  • Default value: askvisitor@example.com

 

 

refer: SN Doc: Properties installed with Workplace Visitor Management 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
0 Helpfuls

yashkamde
Mega Sage

5 hours ago

Hello @Kiera1 ,

 

Practically we can say that "sn_wsd_visitor.visitor_inbound_email" is the "Identity Anchor" for the Workplace Visitor Management system when dealing with external email interactions.

 

 

  • Without this property: The email might appear to come from your generic system address (e.g., dev12345@service-now.com).

  • With this property: You can mask the sender so the visitor sees a recognizable address, like office-concierge@yourcompany.com. This improves the professional "first impression" before the guest even arrives.

 

If my response helped mark as helpful and accept the solution.

 

0 Helpfuls