What is this system property for? sn_wsd_visitor.visitor_inbound_email

[Kiera1]

Can anyone explain the use of this system property (sn_wsd_visitor.visitor_inbound_email), in practice?  I can see from documentation:

This property enables you to specify a generic email address to send or receive visitor requests.

• Type: string
• Default value: askvisitor@example.com

But what does this actually mean in practice?

[HanumanthKola · Accepted solution]

Hello Kiera,

This examples your question

Suppose your organization requires visitors to confirm their visit via email:

1. ServiceNow sends an invitation email to the visitor.
2. The visitor replies with confirmation.
3. The reply is captured through the inbound email address defined in sn_wsd_visitor.visitor_inbound_email.
4. ServiceNow updates the visitor record automatically.

[HanumanthKola]

this example helps to you: Suppose your organization requires visitors to confirm their visit via email: ServiceNow sends an invitation email to the visitor. The visitor replies with confirmation. The reply is captured through the inbound email address defined in sn_wsd_visitor.visitor_inbound_email. ServiceNow updates the visitor record automatically.

[HanumanthKola]

Suppose your organization requires visitors to confirm their visit via email: ServiceNow sends an invitation email to the visitor. The visitor replies with confirmation. The reply is captured through the inbound email address defined in sys_properties. ServiceNow updates the visitor record automatically.

[Tanushree Maiti]

Hi @Kiera1 

This sn_wsd_visitor.visitor_inbound_email has been installed with with Workplace Visitor Management

sn_wsd_visitor.visitor_inbound_email

This property enables you to specify a generic email address to send or receive visitor requests. Type: string Default value: askvisitor@example.com

refer: SN Doc: Properties installed with Workplace Visitor Management