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3 weeks ago
Can anyone explain the use of this system property (sn_wsd_visitor.visitor_inbound_email), in practice? I can see from documentation:
This property enables you to specify a generic email address to send or receive visitor requests.
- Type: string
- Default value: askvisitor@example.com
But what does this actually mean in practice?
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3 weeks ago
Hello Kiera,
This examples your question
Suppose your organization requires visitors to confirm their visit via email:
- ServiceNow sends an invitation email to the visitor.
- The visitor replies with confirmation.
- The reply is captured through the inbound email address defined in sn_wsd_visitor.visitor_inbound_email.
- ServiceNow updates the visitor record automatically.
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3 weeks ago
Hello @Kiera1 ,
Practically we can say that "sn_wsd_visitor.visitor_inbound_email" is the "Identity Anchor" for the Workplace Visitor Management system when dealing with external email interactions.
Without this property: The email might appear to come from your generic system address (e.g., dev12345@service-now.com).
With this property: You can mask the sender so the visitor sees a recognizable address, like office-concierge@yourcompany.com. This improves the professional "first impression" before the guest even arrives.
If my response helped mark as helpful and accept the solution.
