Workplace Reservations for Microsoft Outlook Add-in - Specify cost center to an added service

[Alliv]

Hi community,

I have installed the WSD MS outlook add-in and can successfully make reservations and add services through the add-in in MS outlook.

When ordering catering services the business requires users to specify a cost center to handle the costs of the catering. Thus i want to include some way of specifying a cost center when making the reservation in the MS outlook add-in. I have not been successful in finding any options to configure the add-in page that is shown, I suppose the page is hidden in the back-end. 

Adding a cost center to a WSD service seems like a requirement that many organisations would have. I am aware that this can be achieved when making reservations from the portal, but I wish to achieve this while using the MS outlook add-in. I am looking for inspiration on how others have handled this. 

Best regards
Andreas

[Raj_Esh]

Hi @Alliv 

100% Agree. Beginning of the year it was not even possible on the portal to have cost center, but ServiceNow relased updated and currently it is possible to add extra fields(Cost center) as a record producer.

I am still in phase of configuring the Outlook add-in, I hope ServiceNow will add the cost center field on the add-in.

In the mean time, i would like check have you used the manifest file for outlook add-in? if yes, have you tried to add add code in manifest file for cost center?

[Alliv]

Hi Raj,

I agree, I have yet to come up with a work-around that would have close to the same user experience. I really like the add-in, but it is just too bad and also very confusing why i cannot configure simple things for the add-in.

I installed the add-in using the manifest. I have not tried adding code in the manifest file. As far as i know, the manifest file just points to a UI-page in your serviceNow instance. Unfortunately for us, the UI page seems to be hidden away, even from admins. So we can not change anything in there... 

Please let me know if you find a way to edit the add-in or to include Cost center field in the outlook add-in.

Best regards

[Raj_Esh]

Hi @Alliv 

We recently managed to add the add-in to the outlook after modifying the code in add-in. 

Probably you can add some code to display the cost center(I still did not try it) 

Example: 

                  <Control xsi:type="Button" id="costCenterButton">
                    <Label resid="costCenterButtonLabel"/>
                    <Tooltip resid="costCenterButtonTooltip"/>
                    <Supertip>
                      <Title resid="costCenterSuperTipTitle"/>
                      <Description resid="costCenterSuperTipDescription"/>
                    </Supertip>
                    <Icon>
                      <bt:Image size="16" resid="icon2_16x16"/>
                      <bt:Image size="32" resid="icon2_32x32"/>
                      <bt:Image size="80" resid="icon2_80x80"/>
                    </Icon>
                    <Action xsi:type="ShowTaskpane">
                      <SourceLocation resid="costCenterTaskPaneUrl"/>
                    </Action>
                  </Control>

Maybe this could be to start with.

Hope this helps.