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Trying to Install WSD - Issue with Reservations

Hi,I have been trying to implement WSD and indoor mapping for a demo, and I am currently able to make reservations. Issue is I want to be able to set who the reservation is for rather than it defaulting to the current user, but I have had no luck. I ...

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Bushra Syed by Tera Contributor
  • 909 Views
  • 2 replies
  • 0 helpfuls

Wsd reservation subj updating with requested for name+subject

In ServiceNow Workplace Service Delivery (WSD), when a reservation's "sync_state" is set to "synchronized," the subject of the reservation record will automatically update to include the name of the "requested for" user, concatenated with the origina...

update class filed on cmn_location table.

I need to update class field on cmn_location for many rows. However it is not working for the test I did for only one row.Follow script I did:(when I ran it, field was populated as 'label'). var loc = new GlideRecord('cmn_location');loc.query('name',...

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adrianonova by Tera Contributor
  • 615 Views
  • 3 replies
  • 0 helpfuls

Resolved! Have the Location Directory load with a 'default' campus

We will be running a proof of concept (POC) for the WSD application shortly. The POC will last only a couple of months and will be limited to one building/campus. Ideally, we would like the Location Directory to load with the campus already selected,...

Community Alums by Community Alums  
  • 1738 Views
  • 4 replies
  • 3 helpfuls

WSD Solution

Hello All -   I have a question on a WSD specific use case - A customer has reservation management of WSD enabled with the help of which users book a hot desk for their office visit. They have the mapping data available for the hot desk and of the pe...

Time slots for Advanced Reservation Widget

Does anyone know if there is a way to use time slots for advanced reservation widget? Seems like they are only used in quick reservation widget.  We want to be able to restrict the time picker based on building operational hours.

Resolved! Indoor Mapping: Furniture Inside Room Not Showing

Hi Community,We are currently implementing WSD and have encountered an issue after uploading a CAD file in Map Studio. The CAD file includes some furniture within a closed room. We can see the furniture on the floor plan during the import process, it...

SVVSatyaM by Tera Contributor
  • 2137 Views
  • 5 replies
  • 1 helpfuls

Resolved! Unable to stop Outlook from booking a room

Hi everyone, hopefully someone can shed some light on the issue i'm experiencing.We have a room that we want to stop people from booking.I've marked the room as not reservable, marked as inactive and blocked for the date range.I've also marked the se...

Resolved! Neighborhood Color Legend

Hi,Do you know if it's possible to change the Neighborhood Color that is displayed in the Legend area when viewing the mapping in the Location Directory?  Looks like that NOW is using random colors. We would like to use custom colors. Is there a way ...

fabio_milani by Tera Contributor
  • 1526 Views
  • 4 replies
  • 1 helpfuls