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01-27-2025 12:02 PM
Within the Reservable module, there’s an option to make reservations for Configuration Items (CIs) under the reservation type “Configuration Items.” However, there’s no documentation available explaining how this specific option works. I’ve been trying to get it to work, but it doesn’t seem to function—it simply never returns any results. Does anybody know how this option works?
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01-31-2025 08:23 AM
Hello @Edzon Alavez , Workplace Reservation Management currently only supports reserving spaces, as it expects core_space or a table extended off of this, e.g., rooms.
The reservable type "configuration item" is oob not visible and was added for future releases. Reserve assets - either directly or as part of a reservation - by employees is something we plan for a later release.
I have captured the feedback. Please also share feedback on https://support.servicenow.com/ideas. Other companies can upvote feedback, but you can also do this.
Best regards,
Arvid

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01-30-2025 12:37 AM
Hello @Edzon Alavez
Have you tried to add CI's to the "sn_wsd_rsv_m2m_location_standard_service" table where the standard services are configured.
I guess, those spaces will be shown when we select the Configuration item.
Hope this helps.
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01-31-2025 07:33 AM - edited 01-31-2025 08:06 AM
Yes, we're using standard services, and it works when selecting the location option, allowing users to see and filter by standard services.
But, when switching to Configuration Item, it doesn’t work. I’m not sure if it’s actually intended for reserving configuration items. The only way it works is by setting Configuration Item as the Reservable Type and then selecting the Space table, but this kind of breaks the end-user view.
I’m not sure what the intended purpose of this setup is. If it’s meant for reserving CIs, we can select any table as reservable, etc. Unfortunately, the documentation isn’t clear on how it should work.
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01-31-2025 08:23 AM
Hello @Edzon Alavez , Workplace Reservation Management currently only supports reserving spaces, as it expects core_space or a table extended off of this, e.g., rooms.
The reservable type "configuration item" is oob not visible and was added for future releases. Reserve assets - either directly or as part of a reservation - by employees is something we plan for a later release.
I have captured the feedback. Please also share feedback on https://support.servicenow.com/ideas. Other companies can upvote feedback, but you can also do this.
Best regards,
Arvid
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01-31-2025 08:28 AM
Thanks, Arvid. This is valuable information and good to know there's a plan to reserve more stuff in the future.Btw, In my experience, this field is visible out of the box, at least, that has been the case in my PDI and in other customer instances where we have implemented WSD reservations