WSD Reservable Module for CI's

Edzon Alavez
Tera Contributor

 

Within the Reservable module, there’s an option to make reservations for Configuration Items (CIs) under the reservation type “Configuration Items.” However, there’s no documentation available explaining how this specific option works. I’ve been trying to get it to work, but it doesn’t seem to function—it simply never returns any results. Does anybody know how this option works?

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1 ACCEPTED SOLUTION

Arvid
ServiceNow Employee
ServiceNow Employee

Hello @Edzon Alavez , Workplace Reservation Management currently only supports reserving spaces, as it expects core_space or a table extended off of this, e.g., rooms.

 

The reservable type "configuration item" is oob not visible and was added for future releases. Reserve assets - either directly or as part of a reservation - by employees is something we plan for a later release.

 

I have captured the feedback. Please also share feedback on https://support.servicenow.com/ideas. Other companies can upvote feedback, but you can also do this.

 

Best regards,

Arvid

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4 REPLIES 4

Raj_Esh
Kilo Sage
Kilo Sage

Hello @Edzon Alavez 

 

Have you tried to add CI's to the "sn_wsd_rsv_m2m_location_standard_service" table where the standard services are configured. 

I guess, those spaces will be shown when we select the Configuration item.

 

Hope this helps.

 

 

--Raj

Yes, we're using standard services, and it works when selecting the location option, allowing users to see and filter by standard services.

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But, when switching to Configuration Item, it doesn’t work. I’m not sure if it’s actually intended for reserving configuration items. The only way it works  is by setting Configuration Item as the Reservable Type and then selecting the Space table, but this kind of breaks the end-user view.

I’m not sure what the intended purpose of this setup is. If it’s meant for reserving CIs, we can select any table as reservable, etc. Unfortunately, the documentation isn’t clear on how it should work.

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Arvid
ServiceNow Employee
ServiceNow Employee

Hello @Edzon Alavez , Workplace Reservation Management currently only supports reserving spaces, as it expects core_space or a table extended off of this, e.g., rooms.

 

The reservable type "configuration item" is oob not visible and was added for future releases. Reserve assets - either directly or as part of a reservation - by employees is something we plan for a later release.

 

I have captured the feedback. Please also share feedback on https://support.servicenow.com/ideas. Other companies can upvote feedback, but you can also do this.

 

Best regards,

Arvid

Thanks, Arvid. This is valuable information and good to know there's a plan to reserve more stuff in the future.Btw, In my experience, this field is visible out of the box, at least, that has been the case in my PDI and in other customer instances where we have implemented WSD reservations