Wsd reservation subj updating with requested for name+subject

[ManojPrabhakar]

In ServiceNow Workplace Service Delivery (WSD), when a reservation's "sync_state" is set to "synchronized," the subject of the reservation record will automatically update to include the name of the "requested for" user, concatenated with the original subject of the reservation for few locations.anyone facing this issue if yes can you share your findings 

[connorlyons]

@ManojPrabhakar If your integration is with MS Exchange, this often happens after the meeting has been accepted in Exchange and then synced with ServiceNow. Also, private flags are not accepted by Exchange by default. This is a default configuration in Exchange, but this can be changed by the MS Exchange administrator using Windows PowerShell. They would need to change the DeleteSubject, RemovePrivateProperty, and AddOrganizerToSubject Fields to False for all resource mailboxes.

Microsoft currently communicates the following: https://learn.microsoft.com/en-us/exchange/troubleshoot/client-connectivity/calendar-shows-organizer...

Best,

Connor Lyons

Consultant at Infocenter

CSA | CAD | 15x CIS

LinkedIn

*Please mark answer correct and/or helpful for others reading this with the same issue/question.*

[Akshaya14]

@connorlyons Thanks for your help on this. it seems to be the root cause for the issue

[connorlyons]

@Akshaya14 Happy to help!