Using Reservation Management for Managing Events and Conferencing Facilities

[Hayley Bonwick]

I'm exploring the capabilities of the WSD Reservation Management module for managing events and conferencing, has anyone in this community used it in this context? I've been playing around in my personal developer instance, and here’s my current understanding and where I seek guidance:

1. Events Creation & Self-Registration: Has anyone successfully utilised this module to create events where attendees can self-register and view detailed agendas?
2. Integration with Visitor Management: Is there a way to synchronise it with the Visitor Management module to streamline registration and manage visitor details for events? Avoiding the need to create the reservation/event, and then register my visitors.
3. Attendee Management: I'm aiming to manage not just the room/service reservation also track event attendees (i.e. who has accepted or declined). Is reservation management limited to basic space bookings, sharing invites, and adding services?

I would greatly appreciate any insights and experiences from those who have enhanced the functionality of these modules beyond basic room booking.

[Howard Pope]

I too am very interested in the answer to this question.  Any insights that can be shared would be greatly appreciated.

[Raj_Esh]

Hi @Hayley Bonwick 

Below are my points based on my knowledge and WSD Implementation experience.

Events Creation & Self-Registration: Not out of the box — but it's possible with customization.

• It does include reservations, services, and approvals, but event-style self-registration (like RSVP pages or agenda browsing) isn't a native feature or not yet available OOTB.

• You can extend this using portals or App Engine Studio to:

  • Create a custom "Event" catalog item or app

  • Add self-registration workflows

  • Display agendas via Knowledge Base articles or custom widgets

There’s no plug-and-play event registration portal, but you can build one pretty smoothly on top of WSD.

Integration with Visitor Management: Yes, to a point — but requires orchestration.

• Visitor Management (Workplace Visitor Management plugin) can track external visitors, pre-register them, and print badges.

• However, the integration between Visitor Management and Reservation/Event records is not tightly coupled by default.

Attendee Management: You're right — it's limited out of the box.

Native Reservation Management supports: Booking rooms and services, Adding invitees, Sending calendar invites via email, But tracking RSVP status (Accepted / Declined / No response) is not native behavior — unless you're integrating with Outlook/Google APIs and capturing that data.

Note: All the above requires customization.

Hope it helps.