On Call in Service Operations Workspace Question

When setting up a team's on call escalation policies, is it possible to notify a different team's on call rotation in an escalation?

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DO we have any step by step practise guide you lab of CMDB Health Micro-Certification Simulator

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Attribute-based aggregates table [sn_plng_att_core_attribute_based_resource_aggregates] Utilization

We found that the utilization percentage stored in the Attribute-based aggregates table [sn_plng_att_core_attribute_based_resource_aggregates], is different that the utilization percentage calculated on the resource board for resource for specific mo...

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• Project Portfolio Management
• Resource Management
• Service Portfolio Management

【Knowledge26レポート】#1 - Knowledge26の会場でServiceNow認定試験を受験する方法

Knowledge26の会場でServiceNow認定試験を受験する方法 — 予約から当日まで完全ガイド こんにちは、にわと（핏：@niwaniwa2wato）です。 Knowledge26 CreatorCon レポーターとしてお届けするレポート第1弾。今回はKnowledge26の会場で認定試験を受験するためのガイドです。受験予約の手順を、実際の画面キャプチャ付きでまとめました。 ※ 現地受験にはKnowledge26への参加登録が必須です。 現地受験のメリット ラスベガスまで行ってわざわざ...

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• ServiceNow University
• トレーニング・認定資格

How to add translations in the ESC menu items, quick links, and new topics added

Hi, I created a new Taxonomy in ESC, added Menu items, and quick links with related topics, now I want to add translations to these items ??

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• Service Catalog

Need help with CSM Modeling

We have sold a package to a customer and would like to align on the correct way to model this in ServiceNow CSM using Sold Product and Installed Base.Business StructureA Package is sold to the customerThe package contains one Sub‑PackageThe Sub‑Packa...

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• Architect

Varible set is not visible in portal

in the catalog item if i try then it is working fine, but if i open same catalog item in the Service Portal then  variable set is not visible there is no client script or UI policy on that variable set but still i am unable to see the variable set in...

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Now Assist Context Menu Not Showing for Custom Field in HR Case (Close Notes)

Hi everyone,I’m currently facing an issue with configuring Now Assist for a custom field in an HR Case and would appreciate your guidance.Context:I have created a custom field “Close Notes” on the HR Case form which is HTML field type.I have config c...

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CSDM: Application vs Business Application vs Services

  IntroductionIn ServiceNow CMDB and CSDM (Common Service Data Model), terms like Application, Business Application, Application Service, and Business Service are often confusing.This article simplifies these concepts with clear definitions, real-wor...

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How to disable the popup of problem task in service operations workspace

When I click on the new on the Problem tasks section under problem record OR Create Problem Task on problem record in "Service Operations Workspace", it opens a popup window asking to choose type. I would like to disable this and directly lands into ...

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How set default tab on csm/fsm workspace (like tab(2)) on load

Hi Community, any idea how to set tab to be opened first for the user when they open an change let's say in csm/fsm configurable workspace? See the screenshot

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• Change Management
• Incident Management
• Service Operations Workspace

MCP: The Protocol Powering Agentic AI

A practical guide for ServiceNow professionals who want to understand what MCP is, why it matters, and how to build with it today By Vyoma Gajjar | Senior Principal AI Architect, CEG Autonomous Implementations CoE Start here if you have no idea what...

• Article

CMDB Workspace - How to add 'Service and Offerings'

Hello Experts, On CMDB Workspace for a windows server CI, there is 'Service and Offerings' section that has the below tabs like Service Instances, Business Offerings, Technology Management Service, Technology Management Offering.. It currently shows ...

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