ServiceNow Community

Dynamic CI Groups and large groups of CIs

Dynamic CI Groups appear to be a powerful tool. We want to set up DCIGs to connect all our infrastructure to the appropriate Technical Service Offering. DCIGs have a limit of 10K records. We have 150K printers and we want to get them associated wi...

Question

Help with the Attachment component, please

I have a business requirement to display all attachments for a request and its related records in one location. To accomplish this, I want to take advantage of the Tab Sidebar and create a custom tab to display the attachments. The Tab Sidebar alre...

Question

virtual agent greeting message - Display based on scheduled time

Hi Everyone,We have already configured a greeting message for virtual agent chat window. But Now we need to display a welcome message based on business hours and non-business hours. We are using lite version of the virtual agent chat and Right now we...

Question

Armis VIPR Integration

Hello all, I noticed that there is an integration between Armis VIPR to ServiceNow Vulnerability response. The integration seems to be a one-way flow, however if the vulnerability status is updated to remediated, I'd like to have that information get...

Question

How do I limit visibility of sidebar component

I've created a page collection and added it to the sidebar of my workspace. The data in the page collection should only be displayed if the record comes from the SC_TASK table. How can I control visibility for one specific icon? I want the others ...

Question

Can an end user change the display name of a column in a report they have created?

End users would like to have the option to change the label of a column that matches the specific use case or workflow. If a report column displays as "Due Date", can it be re-labeled in the report they have created? Example: from "Due Date" to "Proj...

Question

Add 'Create Request' Option in Service Operation Workspace

How can I adjust this code and add an option 'Create Request', when the user will choose this option he will be redirect to the instance url (should be dynamic) + esc?id=sc_category, for example: https://servicenow/esc?id=sc_categoryThe user should h...

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Auckland SNUG April 2026

ServiceNow User Group (SNUG), Auckland, Hosted by ServiceNow, Thursday, 30 April | 4:00 PM – 5:30 PM | including networking drinks Join the ServiceNow User Group in Auckland for an in-person session hosted by ServiceNow at Spaces Commercial Bay, Le...

Event
In Person
Meetup

Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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Need to add "create request" in Walk up SOW view

Hi ,I need to configure create new request button in Service Operation Workspace interactions for type walk-up. It is available already for chat in "sys_declarative_action_assignment" when I changed the view it did work for Walk-up as well. But i nee...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Hide Multiple Choice Field Option for Specific Users on Table Form View (not Catalog Items)

I feel like this should be easy, but the answer eludes me right now. I tried searching the Community, but all the matches I found deal with Catalog Items, and I am not looking for that. I am dealing with the Form view of a Table (so I am not in the...

Question

Business resolve time

There is a filed called business duration on the task [task] table. It looks like it gets set a resolution. Does anybody know if this field takes into account hold time or is it strictly calculating the time between Opened and Resolved?

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Public Sector Low-Code App Engine Innovation Workshop

Join us in-person for a hands-on Low-Code App Engine Innovation Workshop to see how agencies are reimagining their approach to automation and app development with ServiceNow’s Creator Workflows and Generative AI. Learn how to boost productivity at ...

Event
In Person

Build anywhere, run on ServiceNow: deploying from external IDEs

For developers with preferred IDE's and AI coding tools, ServiceNow's April Build Anywhere announcement offers maximum flexibility. Developers can build on ServiceNow using any front door. The ServiceNow SDK and agent skills now work across Claude Co...

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