ServiceNow Community

Resolved! How can snc_internal users view their submitted cases on the portal.

Hi all,We’ve created a record producer that creates a case in the sn_customerservice_casetable.Our requirement is for users with the snc_internal role to be able to view the cases they have submitted via the esc portal. However, with only the snc_int...

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Unable to see the post button for work notes on a particular incident

A specific user group is unable to see the "Post" button for work notes on one particular incident in the production environment. For all other incidents, the button appears as expected. Additionally, I can see the "Post" button for the same incident...

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Problem Task type is not available in SOW

Hi Team, When clicked on create new Problem Task Ui button in SOW from Problem record there should be 2 options Root cause analyses and General but these are not visible . Kindly suggest attached screenshot

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Changing Service ID password on Linux server

Good day experts I'm looking to update the service account on several Linux servers located in the DMZ. Ideally, I'd like to perform this change using ServiceNow Discovery or another automated tool, if available.If automation isn't an option, could y...

Question

Auto-Closing Incidents Triggered by Logic Monitor Integration

Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...

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Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions. Live on ServiceNow: Office H...

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Live on ServiceNow
Virtual
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Now Mobile

Hi have installed now mobile app, and on my request widget i see some barcode which i want to remove..Also the notifications all shows, approved/completed xdays ago and here i want to show the date format .Is there any way to configure this..when i ...

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Bulk data transfer to External System

I'm exploring efficient ways to transfer millions of rows of table data to an external system and would appreciate your insights. What approaches have you found effective for handling such large-scale data transfers without compromising performance? ...

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Create a Record Producer in ServiceNow that updates an existing user's record

I need to create a Record Producer in ServiceNow that updates an existing user's record instead of creating a new one. The fields that need to be updated are: Name, Time Zone, Schedule However, when I create the Record Producer, it currently creates...

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Customer Service Management
self-service

Worker task (pm_project_task) do not have fields other then New and In Progress under Request task

As I wanted to complete the worker task but it is not having any other states, i checked in config dictionary all states are present but not visble, also checked the choice list ,all the states are visible but not visible on the worker task form

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Application Service without operating environment

Hello Community, I have a question regarding the Application Service class. In most data model examples I've come across, Application Services are typically tied to specific environments—for instance, SN Incident PROD or SN Incident UAT. Recently, th...

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Resolved! Using RSA Token for Password Reset

Current password reset functionality only provides you two types of verifications: SMS or Personal questions. Is there a way we can integrate the RSA Token with the password reset process? I have seen many Identity management applications which suppo...

Question
Orchestration

Contextual search results(formatter) in workspace

Want to add the field "Contextual Search results(type-formatter)" to my CSM configurable workspace. Already added it in the default form view, but not visible in the workspace. Also tried using Form design but no use.

Question
CSM Configurable Workspace

Show a Variable if the logged In User is the Manager of the current group in catalog Item

Hi,I've few variables in a catalog Item as below -Requested ByManagerSecondary ManagerGroup NameList of Users My requirement is to show the List Control variable (List of Users), if the logged in user is the Manager of current group (Group Name). For...

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Changing labels of options in ask bob

I want to change a name of an option in ask bob (which is a topic in VA also) from report an issue to report an incident , I have already tried by going to categories in VA within navigator and changed the name there still it is not reflecting when I...

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