ServiceNow Community

How to restrict past date selection in due date field in problem task

Hi Team, I want to restrict past date selection in due date field in problem task and Change task tables. I have tried directly in UI Policy, it is working but in form it is showing error, if selected date has passed past date. Apart from that how ca...

Question

Export to PDF option not available for Non-admin user on form

Hello Everyone,We have a custom table for an application where on the form view the non-admin user is not able to export the record in PDF Format. As an admin, I have the accessDoes anyone know what could be the possible reasons?

Question
HHe

Starting CMDB project and want guidance

Hello,I am relatively new to being a ServiceNow professional, and I am now starting to get more responsibilities and tasks related to the CMDB. What are some good advices and tips to someone who will be responsible for it while having some knowledge ...

Question

How do I determine an application's product?

I am starting with a new team and was told I would be working with the IRM (Integrated Risk Management) team. So I googled it and landed on the IRM Product page.More googling took me to this documentation page. I am going to assume that the "Risk Man...

Question

Cancel Changes Using Flow designer

Hi all,I want to develop a solution where i cancel all changes (including their change tasks), if they are in NEW state and have not been updated for the last 30 or 60 days (not too relevant).I created a scheduled job that works and i thought that ma...

Question

How to access attributes present on Discovered Item record in Lookup rules

When building Lookup rules for matching the incoming data from tools like Qualys, the script has access only to the source payload. Is there a way we can access other attributes present on the discovered item record inside these Lookup rules scripts?...

Question
Application Vulnerability Response
Container Vulnerability Response
Security Operations
Vulnerability Response

My experience - How I pass CIS – Data Foundations (CIS-DF) exam & few Tips

On 30th January’26, I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...

Question

ServiceNow Exchange: FSM Academy - Configuring Smart Assessment for Field Service Questionnaire

Smart Assessments add intelligence and consistency to field service questionnaires when configured effectively. In this FSM Academy session, you’ll learn how to design and configure Smart Assessments for Field Service Management to capture the rig...

Event

Resolved! Excel upload / validation via catalog item variable before submitting the catalog request

hi @Ankur Bawiskar I’m working on a Service Catalog item with the following variables:Attachment variable – used to upload an Excel fileList Collector variable – used to store usersThe uploaded Excel file contains only two columns:User NameUser ID (p...

Question

Automatically prioritizing the VIP user incidents as P3. How to do this please provide complete step

Hi Team , can anyone please help me on this requirment Automatically prioritizing the VIP user incidents as P3. How to do this please provide complete steps.Please provide testing screenshots . Thanks,

Question

problem record URI

Hi Team , I have created a notification on problem - record . If i click on problem number , it should redirect to problem record . How to do that - Please provide configuration steps . Thanks,

Question

Email Action

Hi Team , I have a requirment on 'Problem' table . In the notification we need to add two buttons ' Approve ' and ' Reject ' . If we clicks On approve button , in the problem record worknotes should updated with ' approved ' . Same as if we clicks...

Question

ServiceNow Security Academy: Take more control of your instance with the ServiceNow Security Center

In this session, you’ll explore the ServiceNow Security Center (SSC), a powerful tool that helps improve the security and compliance of your ServiceNow AI Platform instances. The SSC delivers visibility into your security posture, provides a compl...

Event

Edit groups filter condition on SOW Workspace Teams Page

Hi All, How to edit the filter condition for Your teams and All teams to display only groups where group type is ITIL. Can anyone suggest how to achieve this

Question

Virtual Agent topic goes in loop after call AI Agent with AI Connector utilities

I'm developing a topin within Virtual Agent designer. I developed a separated AI Agent that i tested in AI AGent studio and works fine. In the topic, i use utilities AI Connector to call and use AI Agent but it goes in loop showing "Guiding issue res...

Question