ServiceNow Community

After Zurich uprae the banner text color is not working as expected

Hi All, Recently we upgraded our instance from Yokohama to Zurich , we have some custom tabs after All , Favourites , history , like proc , GUY, RTW when we click on those table , we will get the associated modules like how we get when we click on AL...

Question

To Trigger one VRA for Third party using Assessment configuration rules

In the OOB service, when the state is set to Due Diligence, two external VRAs (one for Third Party and one for Engagement) are currently triggered. We want to trigger only the Third Party VRA during the Due Diligence state, and not the Engagement VRA...

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Each Addtional Comments sends a new email for RITM record.

I have a requirement that whenever I add additional comments for an RITM record, each comment should send each email every time.Any help is appreciated.

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Inbound action error: Create Request : did not create or update sc_request using current

What is wrong in the below code?I'm getting below error and shared the code what I used.. also, catalog item is avaialble for all users... I created a new user criteira and added sn_internal and snc_externals roles to that user criteira.. Error:: Cre...

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Field dependency between Two fields in Incident form

Hi Team, I have two fields in Incident Form 1. Sub Category (Which is Choice List ) and Service Offering field ( which is a Reference field to Service_offering table where 44 choices are present). My Requirement is when a Particular Sub category is ...

Question

Lift Off Knowledge Challenge Issue

Hello Team , I hope you are doing well.I have received the email as selected as winner for phase 1 I have not yet received the winner declaration email. I have been closely monitoring my inbox (including spam/junk folders), but there has been no com...

Question

Custom Dynamic Translation Configuration

I am working on a POC to create a custom Translator Configuration to use in Dynamic Translation.Since I can't test any of the OOTB integrations (Microsoft Azure Translator Service Spoke for example) because I don't have a valid API key for any of the...

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AI Agent Masterclass - Overview, Recordings and Resources

AI Agent Masterclass From Strategy to Scale in 5 Sessions By EMEA AI Solution Architect Team Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, yo...

Article

Parent/Child Related list record creation

Hello,I created a custom ui action for a related list on our scoped app parent table to create a child task. However nothing is happening. What am I missing? Thanks, Chad

Question

Extending Capabilities of the service_availability table

Hello all, We are in need of extending the capabilities of the "service_availability" related table in a service offering that are beyond OOTB functionalities. 1. In a service offering, in the related tables under "Service Availability" table, there ...

Question

Editable catalog reference variable

Hi All, I have a reference field on a form. When I click on the “I” (Info) icon, it opens the record in a popup window.Its portal side where I click on i button it is showing editable fieldsI want to make that popup read-only, so users can view the d...

Question

Link major incident or problem AI Agent in servicenow

Hi any official document for Link major incident or problem AI Agent in servicenow

Question

Over-Automation in ServiceNow – A Lesson I Learned in a Personal Project

Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I realized something interesting — just because we can automate something doesn’t always mean we should. In one scenario, I added multiple layers of autom...

Question

Alert Correlation behavior and possible solutions (Rule BAsed)

For Rule based correlation we have a situation where a closure of Primary alert causes closure of the Secondary alerts, while this works in most of the cases in some cases this causes serious concerns.We receive alerts from Application Monitoring sou...

Question

Calculate and set total price of selected items in Service Catalog.

Scenario: There are two tables Books and Bookstore. Bookstore contains Store Name, Owner, Location and reference to Books table for Available books. We need to calculate & update the total price of selected book's and that should reflect in Service C...

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