ServiceNow Community

Reuse the approval e-signature for change cancellation process

How to enforce e-signature validation for change cancellation actions in the same way as Approval/Reject ?

Question

Export incidents records to PDF, Excel or CSV from portal

Hello everyone i need to solve a defect about exporting records incidents who doesnt work in portal while the task export works, someone to help?

Question

ServiceNow Domain Separation

Crack the Secret of Superpowers in ServiceNow Domain Separation: Accelerating Performance of your Organization ServiceNow Domain Separation isn't just a regular feature; it's like handing over a magic wand to modern businesses. With Domain Separation...

Article
Best Practices
Instance Configuration
Personal Developer Instance
Scoped App Development

Copying Localized Data

We have a request to copy localized Spanish Data from one translated text field into another translated text field. Our intent is to use a run script for this action so I would like to know what nomenclature I should be using in a script to allow th...

Question

Legacy system - Cherwell

Hi, I wanted to get everyone insights. We have our legacy system - Cherwell as our old ticketing system. How have people managed handiing legacy data? We are thinking about dumping our legacy data into Power BI.

Question

Adding dropdowns to currency field type along with other

Currency field type is showing the currency dropdowns which are active true on fx_currency table.My requirement is to add new currency dropdowns(which are active false on currency table), Also needs to add other as an option in the currency dropdown ...

Question

Search for record (Magnifying glass) not showing on reference field in a sctask in the SOW

In the SOW, the "Search for records" magnifying glass icon is not showing for reference fields on catalog item tasks. They do show on the RITM, however. How do I correct this, or is this a defect? We are on the latest version of Yokohama and I built ...

Question

Tree Picker on Workspace

Hello, there! I have been messing around the workspace feature as we will probably use it on our current project. The only problem I've found so far is that we use an field that has the tree_picker attribute. On the Legacy Workspace (aka Agent Worksp...

Question
Now Experience UI Framework
User Interface (UI)

How to make a custom progress bar - a guide to GlideScriptedHierarchicalWorker

The goal This article will show walk you through how to set up a custom 0-100% progress dialog in the same format as the Commit update set, or ATF progress modals, for your own application. I have attached to this article a small update set which con...

Article
Multiple Versions
Scripting and Coding
User Interface (UI)

var dialogClass = window.GlideModal ? GlideModal : GlideDialogWindow; var dd = new dialogClass("hierarchical_progress_viewer", true, "40em", "10em");

There is a UI Action named RUn Test which is available for ATF can anybody suggest what this piece of code is doing:var dialogClass = window.GlideModal ? GlideModal : GlideDialogWindow;var dd = new dialogClass("hierarchical_progress_viewer", true, "4...

Question

Event Ingestion

Hello Folks,Can someone please guide me on how events are ingested into ServiceNow Event Management using a MID Server?I have already configured the MID Server and added Event Management under the Supported Applications section. Apart from this, I wo...

Question
Event Management

Rate Model explained with simple example

In ServiceNow PPM, Rate Models are used to define the cost rates for resources working on projects and demands. Rate Models help calculate the costs associated with resources based on their roles, skills, or other factors. Rate models can be useful ...

Article
PPM
Rate Model
Strategic Portfolio Management

Your Content Deserves Better: Choosing the right format for the max impact

Hi Community! This blog post is for those who are interested in content creation and for those who are interested in how to determine what format your content should be in. I’ve spent years creating content across every platform imaginable, and...

blog

Is "Is in Hierarchy" a real thing in ServiceNow for reporting by organization?

Ran across this thread on LinkedIn and it references that ServiceNow has released "Is in hierarchy" operator to assist in reporting by organization structure. Has anyone seen this referenced or documented anywhere else? This solves a major pain poin...

Question

Event Management

Hello Folks,Can anyone guide me on what is correlation rules in event management? And, how does event will come into em_event table via MID Server/API Integration. What are the configuration we have to perform in the Monitoring tool side & Servicenow...

Question
Event Management