ServiceNow Community

Restrict or hide SideBar discussion (icon) and feature based on role

Hello Team, is there any way to make sidebar feature and icon available only for few users based on roles or groups.

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How to add a new section in BCM Workspace under BIA analysis ?

Good afternoon.!How to add a new section in BCM Workspace here? I am struggling to find the table for it. Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

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Jira custom fields not populated in Servicenow flow actions

Hello team, we are trying to interate between Jira to SN [ Inbound] - we have created few custom fields in Jira , but we canot find the custom fields in Servicenow flow designer action item [ for example in lookup record] , we are using Jira spoke. d...

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List and filters task

hican someone help. im applying the filters as described but ive noticed of the step by step guide it reads applying to filters to priority but it seems i cant set mine to 'priority' in the top section. Ive pasted a picture and highlighted the part ...

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OLA triggers on every ticket update?

I am trying to make per assignment group OLA to track initial response times across assignment groups. I made one with the following start conditions: Active=trueAssignment group = my assignment groupPriority=1Assigned to is anything Set start to u...

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Editable catalog reference variable

Hi All, I have a reference field on a form. When I click on the “I” (Info) icon, it opens the record in a popup window.Its portal side where I click on i button it is showing editable fieldsI want to make that popup read-only, so users can view the d...

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Auto Closure of REQ and RITM when all the associated tasks are closed

I have a requirement to close the parent REQ and RITM when all the associated child tasks are Closed.It looks like OOTB functionality as I verified in PDI as well but I am facing an issue that when the RITM has multiple tasks and when the last task t...

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CMDB Workspace Widget accessibility

In CMDB Workspace Home page-we need to restrict Important actions, CMDB health, Total CIs widget to CMDB Admin role only.Also In quick links (Create CI, Relationship health dashboard, Unified Map) to cmdb admins only. How we can achieve this ?

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Convert and populate date of String type to the Date type field using field map script(transform map

Hi Everyone,I need script for Convert and populate date of String type to the Date type field using field map script(transform map).Thanking for your response in advance.

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Resolved! Blocking Employee Center for certain users

How can I prevent certain users (based on their roles) from accessing the employee center? I can redirect to /sp or the SOW easily enough, but that doesn't prevent the user from simply changing the url to /esc. I want to prevent them from accessing /...

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How to restrict updates on “Closed” Incidents in ITSM?

SpoilerHello Community, We have a requirement in ITSM where once an Incident record is moved to the Closed state, it should become read‑only for all users except Administrators. Currently, users can still update fields after closure, which is causing...

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Date Picker with Start and End dates

Hi team, We have a requirement to have a date field in which you can select the start and end dates (like when you're booking a flight or a hotel). Have you implemented something like this in a record producer or widget? Would really appreciate for s...

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CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Hello everyone,I am trying to register for the Certified System Administrator (CSA) exam through ServiceNow University, but the registration page gets stuck in a processing loop.After logging in and clicking to schedule the exam, the page shows “Proc...

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NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Can you add User Preferences to the User menu / Preferences for a custom app

Hi,System Apps like CSM etc, have a user preferene menu items under workspace (see image)When the user switches to a custom app, this option is gone. Guessing you have to enable it for any custom applications that need it?But unable to locate any do...

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