ServiceNow Community

Network Device Pattern failed:Post-sensor script "Network Devices - Post Sensor" failed due to: Type

I am getting warning "CI Pattern completed but failed some post-processing steps, Pattern name: Network Switch" while running discovery of network devices(swotches/routers).Getting result CI Updated but CI not updating CI in CMDB netgear table .IP ad...

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Resolved! Creating a New Skill no "Default Provider" is selectable

I create opened Now assist skills kit and clicked "Create Skill". The "Default Provider" and "Provider API" fields both have no drop down options. Any suggestions for where to investigate this issue?

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How to prevent inline list editing for non-admin users?

Hello everyone,I’m trying to block inline list editing for non-admin users. As shown in the attached image, a user without the admin role is able to:Edit fields directly from the listUse the pencil iconChange values using double-clickThis happens in:...

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How to override/remove specific Account routing in CSM to send Cases to Service Center?

Hi everyone,I'm working with the CSM module and I have a specific scenario: Currently, when a Case is created via the CSM Portal for one specific Account, it is being automatically routed to a specific assignment group.I want to remove this rule so t...

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relationships undefined name

Hi all, I used to be able the see the name of the CI to which another CI was mapped to in the Relationships tree. But for some reason, even though the relationships are still there, the name of the CI is "undefined". Any idea why?Thank you for your h...

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Auto closure: Mark RITM Closed Complete if final active SCTask is marked with any completion status

Given all User catalog and Security catalog request SCTasks are created and workedWhen the final active SCTask is marked with any completion status Then the User catalog and Security RITM information is automatically marked closed complete

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Service Catalog

Resolved! build agent is not installed

When I'm trying to participate the build agent challenge and build instance, I found that buil agent is not installed and I don't know the reason, so I can't now proceed with the challenge Please advise

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Assign incident ticket based upon shift timings to respective user

Requirement Need to assign the priority tickets to respective groups based on their shift roster available users . How we can achieve this test case please suggest ?

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How to Remove Log in Menu Item

Currently when logged out of the instance, the user has a "Log in" Menu item displayed at the top right. I want this removed so they only use the available options on the landing page. Where is this being controlled? There is no specific menu item li...

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Employee Center Menu is no longer visible on top navigation bar after upgrading the plugin

Hi, We have upgraded employee center to 39.0.8 and SN instance to Zurich. After upgrades, we no longer see the top navigation bar. I see that top and side style navigation bars are introduced, I have changed ours to top, still the navigation menu and...

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datediff between sys_createdon and sys_updatedon field in the sysapprover_approval table

datediff between sys_createdon and sys_updatedon field in the sysapprover_approval table is reflecting as 23 hours+ when I use a configuration field to report on difference between the time the request was submitted and approved. Why is that so? and ...

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how to use soap step in flow designer correctly

Hi Friends,I’m trying to call the ServiceNow Table SOAP API (incident / problem) from Flow Designer using the SOAP step, and I’m stuck.What I’m trying to doUse Flow Designer → SOAP stepCall incident.do SOAP API (get operation)Then call problem.do SOA...

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Advice around how to manage TLS which is a protocol standard not linked to one publisher

Hi We recently turned on implemented SAM Pro/ SAM enterprise, so are cleaning up our software models so that publishers and products are correctly populated to benefit from the Service Now content library; but we have come across an entry that we ar...

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IETF
Internet Engineering Task Force
TLS
Transport Layer Security

Changing the attribute name of the default "Offline"'s presence state

Could I change the attribute "name" of the "Offline" presence state without risk to other features or it is not a good practice? I am using the presence state in CSM Workspace to work with Interactions and cases.

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Add Work Notes to Project Workspace Preview Pane

I'm looking for a way to add the Work Notes field to the new Project Workspace preview pane. Is this something that is configurable or is it something that would have to be done programmatically? Any recommendations on how to do this? Please see th...

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