ServiceNow Community

Lift Off Knowledge Challenge Issue

Hello Team , I hope you are doing well.I have received the email as selected as winner for phase 1 I have not yet received the winner declaration email. I have been closely monitoring my inbox (including spam/junk folders), but there has been no com...

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AI Agent Masterclass - Overview, Recordings and Resources

AI Agent Masterclass From Strategy to Scale in 5 Sessions By EMEA AI Solution Architect Team Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, yo...

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Parent/Child Related list record creation

Hello,I created a custom ui action for a related list on our scoped app parent table to create a child task. However nothing is happening. What am I missing? Thanks, Chad

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Extending Capabilities of the service_availability table

Hello all, We are in need of extending the capabilities of the "service_availability" related table in a service offering that are beyond OOTB functionalities. 1. In a service offering, in the related tables under "Service Availability" table, there ...

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Editable catalog reference variable

Hi All, I have a reference field on a form. When I click on the “I” (Info) icon, it opens the record in a popup window.Its portal side where I click on i button it is showing editable fieldsI want to make that popup read-only, so users can view the d...

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Link major incident or problem AI Agent in servicenow

Hi any official document for Link major incident or problem AI Agent in servicenow

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Each Addtional Comments sends a new email for RITM record.

I have a requirement that whenever I add additional comments for an RITM record, each comment should send each email every time.Any help is appreciated.

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Over-Automation in ServiceNow – A Lesson I Learned in a Personal Project

Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I realized something interesting — just because we can automate something doesn’t always mean we should. In one scenario, I added multiple layers of autom...

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Alert Correlation behavior and possible solutions (Rule BAsed)

For Rule based correlation we have a situation where a closure of Primary alert causes closure of the Secondary alerts, while this works in most of the cases in some cases this causes serious concerns.We receive alerts from Application Monitoring sou...

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Calculate and set total price of selected items in Service Catalog.

Scenario: There are two tables Books and Bookstore. Bookstore contains Store Name, Owner, Location and reference to Books table for Available books. We need to calculate & update the total price of selected book's and that should reflect in Service C...

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Multiple Versions
Request Management
Service Catalog

Change position of data table in Visualization charts

Data table in a chart always show below, can we adjust the position of this data table to be showed right, left, above the chart instead of showing below ?

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Should ServiceNow discourage sending full catalog variable details in email notifications?

Hi Community, I’d like to start a discussion around email notification design and platform adoption strategy.Currently, ServiceNow allows notifications to include all catalog variables directly in email (for example using ${variables}). While this is...

Question

Now Assist Skills for potential gaps - Knowledge Gap - Not listing any data

After enabling the Knowledge GAP Now Assist Skill, the expected knowledge gaps are not appearing in the Knowledge Center under Insights. Despite successful activation of the feature, no data or insights are being displayed in the interface where know...

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Resolved! Trying to set catalog item price via client script

Hi folks, I have seen this question asked on the community, but nothing seems to fit my particular situation. I have inherited a catalog item request form with a list collector where users can select multiple Adobe products to request. The referenc...

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I want to create a new button in workspace which will direct me to the record producer

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