ServiceNow Community

Alternative to “Run Script” in Flow Designer for Updating Reference Fields from RITM List Collector

Hi All,I have a custom table that contains a reference field pointing to cmdb_ci_service.My requirement is:When a Request (RITM) is triggeredI need to take values from a List Collector variable (Ci's selected on the catalogue item)And add those selec...

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Unable to see the records created in custom change table

i have created a app in studio using global and in that app i have created a custom table and extents change request. But when i created a new record and submit the records are saving in parent table i.e. change request. Help me to resolve the issue...

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IT + Cloud + AI Fundamentals – The Foundation Every ServiceNow Professional Must Understand

Hello Community, Before we start configuring tables, writing Business Rules, or building Flows in ServiceNow, there’s something more important — understanding the architecture behind it. In this session, I explained the core foundations every aspirin...

Article

Set Assignment Group for Specific Tasks within the Child Playbook

Hi All!!For playbook there's a lane under which I have a few activates/tasks. For a few tasks I want the to set the assignment group to something else. My approach is to go directly to the specific activity definition and set the assignment group the...

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How to create a report to show the ticket count on the daily basis using Created field in ServiceNow

I want to create a Report to show the Ticket counts on the Daily basis, but I only have "Created" field which is a Date/Time field and hence the Aggregation couldn't be done on Date only, it considers time as well for each group. Please help me creat...

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System UI - UI Scripts - ATF Custom UI Step Config

Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...

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Australia Release Testing Preview is now open: Register now!

Today's the day! Australia Release Testing Preview is now open! Unlock new features and new capabilities by starting your upgrade to the latest ServiceNow® AI Platform Australia release before market launch by registering here. Be among the first to ...

blog

Announcing our 2026 ServiceNow MVPs

We're pleased to announce our 2026 ServiceNow Most Valued Professionals! Our MVPs share their excitement here. Let's give a warm welcome to the 2026 ServiceNow MVP class. We did it! This Community came together to celebrate and uplift one ano...

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Are you actually using keywords / meta / tags in a structured way?

Hey! I’m a bit confused about the whole metadata / keywords / tags topic in ServiceNow KM.In different videos and material I see things like “Use meta and tags on knowledge articles for relevancy. AI Search utilizes meta and tags for relevance.” Soun...

Question

how to redirect from sc_cat_item to csm_ticket page

Hi,When the contact is creating a case using record producer he is starting from this page id:?id=sc_cat_item&sys_id=79362b5cfb03b61032b7f4865eefdcc4after clicking submit he is being redirected to:?id=ticket&is_new_order=true&table=sn_customerservice...

Question

Non-HR Groups member shouldn't access ESC portal in servicenow

i want to put the restriction if the User belongs to any non-HR groups should not be able to access ESC portal in Servicenow. The user should be redirected to the servicenow homepage when he/she tries to access the ESC portal.

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App Error During Exam Submission – Unable to Log In After Crash

Hello, I encountered an issue during my exam.I was checking in my submission when an error occurred.After I clicked OK, the app closed.When I tried to log in again, it was unsuccessful.Please help me.

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Report Needed

I’m new to ServiceNow and I’m looking for help on generating a report to identifying which assignment groups existed and are enabled, and comparing that to the assignment groups that are actively being used. any help will be gladly appreciated. Antho...

Question

Welcome to service now- List and Fiter

I have completed the List and filter activity still validation is shown as failed. Can anyone help

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Blog3_TM: SAM - Import M365 User Subscriptions is not pulling any data and getting a status "Failed"

Issue Statement : You have Software Asset Management - SaaS License Management with version 15.0.8Now if you correctly configure Microsoft 365 integration profile and post that when you run the Import M365 User Subscriptions job , you can see statu...

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