ServiceNow Community

While doing incident bulk update/ resolution, SNOW is not verifying whether the assigned to person b

Hi All, While updating assignment group in bulk from list view snow is not recognizing whether the user is part of the group or not. While updating assignment group , the groups get updated but users in assigned to field remains the same even they ar...

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Open Record in New Tab from Context Menu in Service Portal

Hi All, I’ve created a context menu on a table in the platform view. When a user right-clicks a record, the option appears in the context menu, and selecting it opens that record in a new tab.Now, I want to achieve the same functionality in the Servi...

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Is there any way to make a string field of at least 40 character or we have configure through script

Hi All, I want to make character length of a string field of at least 40 character . Is there any way configure it without scripting or we have to approach through script ? Thank You

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Dynamically retrieving the approver user in ATF and impersonating them

Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...

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Looking for real-time use cases of identification inclusion rule which you have implemented if any

Hello....I am looking for a real time use case of using Identification inclusion rule, IF YOU have implemented in your projects. THANKS in ADVANCE!!!

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Need assistant with report on Incident reassignment counts

Hello Community,I want to create a report on the Incident table that shows how many times each individual incident was reassigned between certain types of assignment groups. My requirement:1. We have multiple assignment groups that start with XYZ (ou...

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How to prevent Discovery to update few CIs?

I have few windows CIs who are active and working in the data center but due to some reason, we want to set them to retired in ServiceNow CMDB. We dont want Discovery to touch those retired CIs. Is it possible? PS - I thought of using identification ...

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Want to add on hold state on project form or what is best practice to do this.

I have requirement where i want to configure on hold state on project form I want to know what is best practice to do this.

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Migration compatibility mode logs

Hi Team , we are in between PA migration .in compatibility mode i am getting below logs How do i fix it ?The dashboard has a missing layout configuration record. Please guide

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On Hold duration calculation

I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this?

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CSA Exam

How can you find out which version of the CSA exam you'll be taking during the October/November session?

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Unable to access ServiceNow University home page

Hi Everyone, When I log in to my ServiceNow university account, it shows a blank page. While I can access any other courses I have bookmarked, the home page of the University shows a clock icon. Is anyone else experiencing the same error?

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What is the purpose of the field "Justification" on the MS SQL Server class?

Hello, simple question. When I go to All -> Ci Class Manager -> Open Hierarchy -> Search for MS SQL Server -> Open its attributes there is a String field called "Justification". I was wondering if anyone knows what the purpopse of this field is. T...

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Data Acquisition

Some IP Ranges stuck in ECC Queue with ready state

Hi Experts, We ran the discovery schedule and some of the ip addresses are stuck in ECC Queue with ready state and it is not moving. When we run those ip addresses individually we are getting success. Not sure why it is getting stuck. RegardsJag

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Discovery

Set Impact based on service

I have a requirement to have Impact on incidents set automatically based on the selected service then have a drop down where Help Desk can indicate how many users are impacted which would either lower or increase the impact based on the choice so if ...

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