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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Resolved! Exclude weekend from "Incident.Age.Days"

Hi Guys, I am pretty new to PA and very new to scripting. I am looking to exclude weekend from the formula indicator.I guess I have to include GlideSchedule in the script but how?Current OOB script: var diff=function(x,y){return y.dateNumericValue() ...

  • Question
  • Performance Analytics

How to hide tabs for specific users

Hi Community,I’m working with Employee Center (ESC) and HR Offboarding cases.Currently, the Activity and Attachments tabs are visible in ESC, but the requirement is to hide them only for a specific group of users.

  • Question

PA: Exclude Weekends Without Deleting Scores

Do you have a stakeholder that can't stand to see weekends in trend charts?But, you're concerned about deleting/preventing weekend scores due to certain groups who perform work at that time, aren't you?And the stakeholder won't take no for an answer....

  • Article
  • Dashboard
  • Performance Analytics
  • Reporting

Resolved! Help Text Placement for Zurich Hot Patch 4

Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines. Impact: Misaligned help text reduces clarity...

  • Question

Sort the items shown in the left side of Slush bucket by 'Order' field

The current default feature of slush bucket is to show the items in alphabetical order. But we have a requirement to show fields in order by the field called 'Order'. Is there any way to achieve this?We have created a m2m table for two tables called ...

  • Question

Reminder: Register for the virtual Holiday SNUG today!

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalis...

  • Article

RITM Approval notification email body sometimes empty

Hi, We are facing an issue with approval email notifications for catalog requests (RITM). Scenario:Requests are raised through the Service PortalREQ, RITM, and Catalog Tasks are created successfullyRITM approval is triggered correctlyApproval email n...

  • Question

Is it possible to show additional information in the attachment card of

For Incidents I need to add addtional information in the entries of the attachment card. The information resides in the sys_attachment table and should be shown underneath the size e.g. Uploaded by: <sys_created_by". Can anybody describe what has to ...

  • Question

Demand management form

Hi All, I have having one req where I want to add a choice field "Has the demand been reviewed and is it in-line with tech standards and architecture principal?" where " tech standards" & "architecture principal" are hyperlink in the field display na...

  • Question
  • Incident Communication Management

ITSM Documents

Hello, Can someone help me sending the  service level Management Technical document for ITSM and also Incident Management technical document.   Thanks

  • Question
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