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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist ServiceNow Developer Interview Questions 1. Core ServiceNow Platform Fundamentals 1. What is ServiceNow, and how does it dif... Read More Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Get Started with Security Operations Applications Hosted by Sarah Wood 20 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Workflow Data Fabric Academy - Stream Connect Hosted by Lolita Honkpo 20 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Software Asset Management Office Hours Hosted by Lolita Honkpo 20 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: AI Academy Hosted by Lolita Honkpo 20 Jan, 2026 08:30 AM PST Event Details Online ServiceNow Exchange: ITOM Academy - Service Mapping Leading Practices Hosted by Lolita Honkpo 20 Jan, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: Platform Academy The Document Evolution: Bridging your Core Workflow Experience Hosted by Lolita Honkpo 20 Jan, 2026 10:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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AI Agent Masterclass - Session 4

  AI Agent Masterclass • Session 4 Behind the AI Agent Prompts, Data & Control ← Back to Masterclass Overview Date 15 January 2026 Duration 60 minutes Speakers Timo Weber, Thomas Geering, Javier Lombana Dominguez Recording Coming Soon...

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AI Agent Masterclass - Session 3

  AI Agent Masterclass • Session 3 From Blueprint to Build Design & Patterns ← Back to Masterclass Overview Date 13 January 2026 Duration 75 minutes Speakers Timo Weber, Thomas Geering Recording Coming Soon Key Takeaways Agent Ana...

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AI Agent Masterclass - Session 2

  AI Agent Masterclass • Session 2 Turning Good Ideas into Great Agents Use Cases & Roadmap ← Back to Masterclass Overview Date 16 December 2025 Duration 60 minutes Speakers Timo Weber, Joost van Poppel, Thomas Geering, Javier Lombana Do...

  • Article

AI Agent Masterclass - Session 1

  AI Agent Masterclass • Session 1 AI Agents: Why Now? Understand the Shift in Work ← Back to Masterclass Overview Date 9 December 2025 Duration ~60 minutes Speakers Timo Weber, Spencer Beemiller, Øyvind Foster, Thomas Geering & Team ...

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unable to see any changes on Incident table

function onSubmit() {    var knowledgeFlag = g_form.getValue('knowledge');    var knowledgeArticle = g_form.getValue('knowledge_article');    if (knowledgeFlag === 'true' && knowledgeArticle.trim() === '') {        alert('Please select a before submi...

  • Question

Need help to implement below

Hello, Need help to implement below Custom escalation matrixAn app that automatically escalate issues based on Time threshold,Severity, Assignment group hierarchy, Calendar/holidays

  • Question

In Output screen unable to see any script

var gr = new GlideRecord('incident');gr.addEncodedQuery('sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()');gr.query(); Can anyone please tell me what is wrong with this script

  • Question

Type and Order of BRs

I want to make sure , I'm not missing something that is obvious. I have a scoped app that  has 4 business rules, Script is correct on these. Its only become issue based on type of BRs and I want all of them work in Sync by setting them to correct typ...

  • Question

Approval Request Change Notiffication

Hello, I need help adding change request type (Normal,Emergency,Exception) in the subject line of the email.Note: Exception is a checkbox: "u_exception" and Change type field is: "type" when I added in the subject line ${sysapproval.type} it displaye...

  • Question

Unable to see any changes on Incident Form

function onSubmit() {    var ip = g_form.getValue('ip_Address');    if (!ip) {        return true;    }    var ipRegex = /^(25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\.                   (25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\.                   (25[0-5]|...

  • Question

Use Last Run Datetime for a JDBC type data source

There has been some questions in forum about using "Use Last Run Datetime" field so I have attempted here to explain it a bit more than what is there in the wiki. The checkbox appears when the type of the data source is JDBC. And if you were to selec...

  • Article

KB - FEEDBACK TASK ASSIGNMENT

Hi Team,I have a requirement like below, AC1 - Given that I am a knowledge user (ITIL )When I navigate to the Portal, and view an article in the ABC  Knowledgebase and select an article rating of 2 or below AND I submit feedback with a reason selecte...

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