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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Understanding the "Archive Unique Certificates" Table in ServiceNow Certificate Management Issue Description Whil... Read More Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [EMEA] What's new in Zurich for Digital End-User Experience (DEX) Hosted by Lolita Honkpo 23 Sep, 2025 02:00 AM PDT Event Details Online Live on ServiceNow: [EMEA] What's new in Zurich for Digital End-User Experience (DEX) Hosted by Lolita Honkpo 23 Sep, 2025 02:00 AM PDT Event Details Online Live on ServiceNow: [EMEA] What's new in Zurich for Digital End-User Experience (DEX) Hosted by Lolita Honkpo 23 Sep, 2025 02:00 AM PDT Event Details Online Live on ServiceNow: [EMEA] What's new in Zurich for Digital End-User Experience (DEX) Hosted by Lolita Honkpo 23 Sep, 2025 02:00 AM PDT Event Details Online Live on ServiceNow: [EMEA] What's new in Zurich for Digital End-User Experience (DEX) Hosted by Lolita Honkpo 23 Sep, 2025 02:00 AM PDT Event Details Online Live on ServiceNow: [EMEA] What's new in Zurich for Digital End-User Experience (DEX) Hosted by Lolita Honkpo 23 Sep, 2025 02:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Achieved CSA Certification

Hello Community,On September 13th, 2025, I successfully passed my Certified System Administrator (CSA) exam. It was an exciting and intensive journey, and I’m happy to share this milestone here with fellow ServiceNow professionals.I’d love to hear fr...

  • Question

How to get the values in an Object scripting help

I need help creating a script that will allow me to get the values of the fields in an object.  I've see a lot of examples, posts, videos, but unfortunately they are all single row, single value examples and they don't work for my needs. In a custom ...

  • Question

Task: Creating the iTunes Discovery Pattern (Part 1) is not complete

I followed the steps listed in the task to perform Quick Discovery, but the task did not complete.Please tell me the cause.iTunes does not appear in the ECC queue. https://learning.servicenow.com/lxp/ja/pages/learning-course?id=learning_course&course...

  • Question

Resolved! Configure AutoNumbering without Gaps on Custom Table

I have created a custom table (replacing a spreadsheet) that needs agents to add records to.Referncing the image below, there are 2 fields I want to auto number.Sort and CAT Case Number. Sort is required because of display issues in pull down list as...

  • Question

Introduction to Declarative Actions

 Center of Excellence / Workspace / Introduction to Declarative Actions   FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases.    ...

  • Article

Live on ServiceNow: HR Service Delivery Academy — ServiceNow Zurich Release Highlights for HRSD

  If you are looking to learn more about what’s new in ServiceNow's HR Service Delivery Zurich release, this session is for you! Learn about our latest new features and enhancements which include: HR Multi-Instance Integration, Growth and Hiring exp...

  • Event
  • Academy
  • HR Service Delivery
  • Human Resources Service Delivery
  • Live on ServiceNow
  • Virtual

Resolved! Reporting on retired services - past 7 days

I'm looking to add a widget to a dashboard that shows how many services have been retired in the past 7 days. I've tried a condition of operational_status = retired AND updated_on the past 7 days. But it feels like this is not accurate enough. I real...

  • Question

Register for in-person AI-powered CMDB and ZeroOps workshops across AKL, WLG & CHC

Hi all,   Confirming the upcoming AI-powered #CMDB and ZeroOps workshops across Auckland, Wellington and Christchurch next week starting Monday 29th September 2025.   We’re excited to invite you to join our upcoming AI-powered CMDB and ZeroOps worksh...

  • Question
  • auckland
  • christchurch
  • CMDB
  • hands-on lab
  • ITOM
  • wellington
  • workshop

Add User to Group using Microsoft Entra Action is not working

Add User to Group through Microsoft Entra Action is not working as expectedUser is not member of that Azure AD group and after integration failed, user is added manually Error: User is already added to the GroupWhat might be the issue and how to figu...

  • Question

How to publish multiple software models to catalogs

Hi,   We are publishing software models to catalog to make it available for end user to request, BUT its getting hard to open each model and publish it. Is there any way we can publish 50+ models at once? Thanks!

  • Question

Difference between a SNUG and an intuit event?

I've recently attended to a SNUG event and when I tried to attend to an intuit event I was told that I needed to be a direct client to participate on this one. So I'd like to get ready for the next intuit event and save my sit. What are requirements ...

  • Question

Tracking iTask SLAs in ServiceNow

ServiceNow allows you to track Service Level Agreements (SLAs) for incident tasks (iTasks) by leveraging the fact that SLAs can be applied to any record in the Task table or tables that inherit from Task. This functionality helps organizations monit...

  • Article
  • Incident Management
  • Service Level Management
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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