ServiceNow Community

Unecessary popup in Global Search

It happens only for a particular case type. When I perform a global search using the Case number and click on the search result tile, a pop-up message appears stating that the same record is another match. However, when I search for it in the list vi...

Question

counting subscription users from a specific SSO group

Question:Is there a way for SAM Pro to only count SSO subscription users for users that have a specific role or license assigned to them in the respective SaaS portal? Context: We have set up a SSO integration profile for software that our end users...

Question

Hiding UI Action on the custom table that extends task table

I have a custom table that inherits the UI Action from the extended 'task' table. I want to hide this UI Action on the custom table. I tried using the condition 'current.getTableName != 'custom_table_name).Also tried creating a new UI Policy with sam...

Question

how to add action widget on standard page on service portal please see description

how to add action widget on standard page on service portal like how we have for incident

Question

Examen lieu

J'aimerais savoir est-ce qu'il y a un centre d'examen à Lyon, France ?Merci à tous

Question

I want to hide UI Action related link on form

I want to hide 'Create Task Action' link from the 'u_deal_desk_tasks' custom form, but i am not able to do that,I have added following conditions in UI Action Condition - current.getTableName() != 'deal_desk_task' ,!(current.getTableName() == 'u_deal...

Question

ACL Applies to VS Data condition

Hi Community can someone please help me to understand the difference between the following sections of an ACL > Applies to (This limits the records that the ACL applies to)>Data condition. (I dont understand what this section does?) Kind regards

Question

How to solve this HRSD Task

3. HR Service Delivery (HRSD)A. Requirements & Process Definition Map end-to-end employee lifecycle: recruitment, onboarding, transfers, offboarding Define HR case types, approval chains, and SLAs Identify compliance requirements (Joint Commis...

Question

How to set default filter to “Requests” instead of “All” when accessing “Submit Request” from ESC Po

Hi all,In our ESC Pro Portal, when users click the “Submit Request” link from the homepage carousel, the system currently opens the request page with the default filter set to “All”.We’d like to change this behavior so that it defaults to “Requests” ...

Question

(Manage Life Cycle Event) Activity Set is not getting triggered using Trigger Type: Advanced

Hi All, I am using advanced trigger type to check if the previous activity set is completed or not using the below script, along with the additional check in HR Profile (Parent Case->HR Profile->Custom Field). Expectation: If there is a value is the...

Question

Mid sever host file details?

Hi All, I am new to mid server setup and need to find out the host files for the mid servers that are already UP and running in my instance. Can anyone help me, where can i find it?

Question

Parent-Child Notification Inheritance (Case/Case Types)

Hello Community,I am working with Case Management (CSM) and have several custom Case Types (child tables, e.g., sn_customerservice_case_mytask).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_custom...

Question

Customer dedicated offerings or general offerings?

Hi everyone,In my organization, we develop and host applications that are deployed on an instance level — very similar to how ServiceNow itself operates. Each customer gets their own instance (environment), and those instances are managed separately....

Question

SAM Pro - Software License Compliance Position report

Hi,I would like to create a software license compliance position report to include only software publisher and specific products that I have "published only" through SAM Implementation -> Published Products. Is this possible? Thank you.

Question

Duplicate Record Creation Issue reported by the User

Experts, We have an issue reported by an user where a duplicate record DUPxxxxx created by his name by creation of some duplicate CIs. We are unable to find the required configuration by which the record gets created by the user's name. If any one h...

Question