ServiceNow Community

App Engine licensing vs per-user licensing for custom applications

We are planning to build a custom application (custom tables, custom workflows) and understand that we need an App Engine v2 subscription for creating and using custom tables in production.However, I am confused about per-user licensing:Does the App ...

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App Engine Studio
Custom Application
Custom apps
Custom Tables
License Management
Subscription Management

Issue while converting attachments to Base64 in flow designer action

Hi All, We have an integration requirement where we will be sending attachments from Incidents to third party application. I am currently doing it using flow designer action. The main isue that I am facing is the mix of base64 content when multiple ...

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Scheduled email report which runs daily didn't trigger on 26th december 2025

Hi Community, There is a scheduled email report that runs daily on the task_sla table. The report executed successfully until 25 December 2025, but it has not triggered since 26 December 2025. The email logs also show the last execution on 25 Decembe...

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Report to calculate the duration of the assignment group in a hr case excluding pending and on-hold

Hi,I have this requirement where i have to create a report which shows the time spent by an assignment group in a HR case excluding 'pending' and 'on-hold' states. I have found a OOB metric which calculates Assignment group duration in a HR case.And ...

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Catalog UI Policies to hide the fields

Below is my requirement.Upon selecting "Is the user External" checkbox, the user can see the "Requested for(External)" field and if not selected then the user should see "Requested for (Internal)" field.Upon selecting "User not found" checkbox, the u...

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Populating response in MRVS using onSubmit client script

Hi all,I am getting the expected response but not able to populate/ set value in MRVS field, Please suggest based on the attachment 'employee id's will be populated in mrvs and onsubmit associated first and last name should be populate in the mrvs. ...

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Resolved! Create a new case from HR Agent workspace case creation page issue

Hi Experts, I have 2 issues currently Issue 1:Can someone help me to understand where the right-side information is configured from the below screenshot? Even when I edited the "Case Creation Configuration" additional fields to add an extra field cal...

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Is it possible to add a ref_ac_columns and ref_ac_columns_search to a UI page Dialogue box?

Hi Experts, On any existing HR case in HR agent workspace if the agent clicks "Add Approval" then a dialogue box will pop up to add the approver and when selecting the user from the list I can only see the user email ID however I also wanted to see t...

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Event Field Mapping not updating Assignment Group on Alert

Hi, I am using Event Field Mapping to update Alert fields. I am able to: a. Fetch Batch Job name from Event table additional_info field. b. Query cmdb_ci_batch_job successfully c. Read assignment group (change_control) from the B...

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How to get new Refresh token when an old one expires

Hi Everyone,In oauth_credential table, I see that 4 ServiceNow Request Refresh tokens are going to expire next month, but there are no access tokens with same name. when I checked Application Registry records, I found a OAuth Client Record with the ...

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Deflection Tracking Configuration in ServiceNow

We need to configure the following controls in our ServiceNow instance to enable accurate and consistent tracking of Virtual Agent deflection metrics.These controls are specifically aligned with our implementation of LLM-based Virtual Agent topics, w...

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Guided Tour for Employee Center

I am trying to create guided tour on Employee Center. I want to include Header (My Tasks, My Requests) and My Active items(Requsts, Survey) . My active items works but when the step comes to Header tasks I get an error : This is happening for My Task...

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To Set a Dynamic Background for Catalog Item and Form Pages in ServiceNow.

OverviewThis article explains how to dynamically render a background image on Service Portal catalog-related pages (Catalog Items, Categories, and Topics) using a custom image field and a Service Portal widget.Whenever the background image is updated...

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Can we directly open a specific dashboard instead of the default dashboard selection page in the Wor

When opening the OOB CSM/FSM Workspace, the system initially displays the dashboard selection page(Screenshot 1), After manually selecting a dashboard, the reports are then loaded and displayed.(Screenshot 2)Is there a way to configure the workspace ...

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ATF -Unable to open assessment record with questionaries template view, its opening in classic view

I am writing ATF to open the Regulatory Assessment record to complete the assessment created under Regulatory Alert. With assigned Assessor user able to open the Regulatory Assessment record, however it's not opening in correct view Assessment Templ...

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