How contextual search only takes value of short description and how can i configure it

• Question

How to return a GlideRecord as an object in a glideRecord query following best practices

Hello,I have the following script, where I need your expertise in order to follow the best practices.I have a script include, where in the function "getUserBusinessUnit", I try to get the current logged in user's business unit (from their linked depa...

• Question

Catalog item reference variable shows sys_id instead of display name after submit

Hi, I created a database view that links the OOB cmn_location table with an m2m table I created. The m2m table holds the relationship between a location in cmn_location and a record in a custom table.  All these tables are in the Global scope and set...

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Custom PPN and its usage

What is the purpose of custom PPN, how does it really benefit. If PPN for certain product is not available then we approach the content library team to update the PPN, but we are refrained from using the custom PPN without any reason. does it really ...

• Question

Macro visibility in service Operation Workspace

I have created a macro:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">        <j2:set var="jvar_n" value="getUserAssets_${ref}" />         <a id="${jvar_n}" onClick="g...

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how to hide icon in ui builder servicenow

Hi, how to hide contract and lease management on the left side icon in ui builder. 

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dynamic field on catalog item through Virtual Agent

I made a topic Titled : (i need monitor ) in VA which Fetches Catalog Item ( Monitor  ) Now I want to set the description dynamically same as my prompt. 

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• Virtual Agent

How to share the share the reports with groups created in workspace

I have added the new report by add new element in workspace now I need to shared the reports to certain group how can we do this ? In normal reports we do have share options but I don’t see that in reports which is created through workspace by add ne...

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Compare date fields.

I have one date field on “dmn_demand” table and other on “dmn_demand_task” table.The field “Planned Start Date” on Demand table should not be after “Due date” on Demand Task table.

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How to hide or disable the Skip button on the playbook activities for Security Incident table

Hey Community, I want to hide that skip button on the playbook activities as sometimes the user clicks on it and is not able to undo it on the security incident table, please help me hide/disable the button specifically on this table only. I have gon...

• Question

Service Operations Workspace (SOW) - How to add a VIP Flag?

Problem Statement: VIP Flag is not visible on the “Caller” field in Incident record.    1. Navigate to the instance and type “Workspace Experience -> Administration ->Highlighted values”.   2. Make sure the “Application” is as per the scope you want...

• Article

How to remove the time stamps where I need the incidents count in a day

Hi, I am facing issue here where i have created a pivot table where in the column I have selected "Created" and in the rows "state". But the report is showing like this in the image. Can we remove this time stamps and make it a date?Please help me wi...

• Question

typeahead search widget, calling in a new widget suggestions is not working

Hi, i did call the typeahead search widget into a new widget, im able to see the widget and works when i add text and click enter its giving me all the results related to the wording.but the suggestions when i type in word is not working, i did add t...

• Question

CAS-PA - Performance Analytics exam tips

Hi. Anyone here has done the Certified Application Specialist - Performance Analytics exam? I have experience in building Dashboards, data collector jobs, indicators, breakdowns, widgets and using the Analytics Hub. Also done the PA Basics course and...

• Question

HTML Catalog Variable Not Displaying in Mobile App (Yokohama Version)

I have a catalog variable with the type set to HTML. It works as expected in the Washington DC version.However, after upgrading the instance to the Yokohama version, the input field no longer appears on the Now mobile app, only the variable name is s...

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