ServiceNow Community

How to see how often and by whom a specfic Now Assist skill was used

Hello,So I've managed to implement the 'Now Assist Email Recommendation' skill , however I need to be able to see how often and by whom NowAssist was used to draft a response(reporting). Is there any OOTB solution for this, or do you have any ideas? ...

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How To: Script Advanced Relationships (Apply to + Query from) - Scoped & Global

BackgroundServiceNow's Table Relationship records (and more specifically, the sys_relationship table) aid in the ability to report on, and view connections between tables. This can be extremely useful when designing custom tables or fields, which you...

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apply_to
Relationships
table_name

Min, Median, mean and Max duration of the assignment group with interactive date filter

Does anyone have any idea on how to implement this in PA (or) Platform basic reporting? I have created trend box like this but the customer is asking the same table format with Date Range filter.(Note: I'm using metric_instance joined case table for...

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How to integrate now assist virtual agent with Microsoft Copilot

Hi All,Can anybody help on how we can integrate now assist virtual agent with Microsoft CopilotMy requirement is to give option in Copilot to access Virtual agent @Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @...

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While publishing custom application an attachment getting created

When publishing a custom application, an attachment is automatically created in the invisible.sys_attachment table. Can someone explain how this attachment is being generated? Is this expected out‑of‑the‑box behavior?

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Service Graph Connector for AWS - Diagnostic Tool & Troubleshooting Issues

Service Graph Connector for AWS (SG-AWS) provides CloudFormation (CFT) scripts for appropriate setup in an AWS environment. There are tens or hundreds of administrators managing AWS accounts. The scripts are designed to be executed from an organiza...

Article
Data Foundations
Multiple Versions
Service Graph
Service Graph Connector

Cell color highlighting in list visualization unavailable after Zurich?

Previous to the Zurich upgrade, I was able to create a list visualization and set up complex cell value highlighting rules, such that certain fields would turn green or red based on the value in that field for that visualization. After Zurich, I do n...

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color highlighting
deprecation
list visualization
Platform Analytics
Visualization
Zurich

Plugins validation

Hi,We have many plugins installed in the instance across multiple modules (ITSM, CSM, ham, sam, GRc.. etc). How can we track what is the current version of this plugins and what will be the latest version. Is there a way we can compare instead of man...

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Architect

How To get an extract of Assignment groups associated to "Create Catalog Task" in Flow designer

Dears,Could you please advise how can I get all the created catalog tasks in Flow Designer with the assignment groups associated ? Thanks a lot

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In OnLoad Client script, why fieldname is showing as mandatory?

In OnLoad Client script, why fieldname is showing as mandatory? is it expected?@Ankur Bawiskar

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SGC - AWS - Missing AWS Workspace Instance in CMDB

We are running SGC‑AWS(without SSM deep discovery) successfully for standard AWS resources - EC2, VPC, ENI, ELB, RDS, S3, DynamoDB, EKS, etc. However it appears that we are missing the Instances for AWS Workspaces.I understand that it is possible to...

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work notes interactions not visible in service operation workspace Zurich version

work notes interactions not visible in service operation workspace zurchi version

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onsubmitting request on catalog a csv file should generate for mrvs variables

I have a requirement in which when a user generate a request on catalog item on portal containg MRVS it should generate a CSV file containg all the mrvs variables entered in catalog.

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How to generate a report for users who logged in ServiceNow Backend ?

I can see ServiceNow User Experience Analytics shows data, but it is not useful as it showing Hash user id instead of actual ServiceNow user id We need a report for list of users who logged in ServiceNow Backend for last 2 months

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Reporting on Catalog variables

Hi Experts,We are trying to build a report that includes Record Producer variables.When we add 3–5 variables, the report loads fine.But when we include around 25 variables, the report takes extremely long to load (basically hangs).Has anyone faced th...

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