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Community activity

Add 'service catalogue' widget in employee center pro home page

I need to add 'service catalogue' widget in employee center pro portal home page. In the existing page 'popular topics' is there. I want to replace the 'popular topics' with 'service catalogue'.  I didn't found the exact oob name for 'service catalog...

  • Question

alert correlation

How to correlate reopened alerts, for example let's assume 8 alerts, alert1 is primary remaining all secondary. Now i closed primary alert1 then remaining all are closed. now if I reopen alert8  then alert1 will be a primary one.if I reopen any alert...

  • Question
  • Event Management

Issue in downloading CSV

Hi,When we are exporting the asset records as  CSV file, we could find few records having ? between the numbers and letters in the asset name. Do any one have idea why it is happening and how to fix it? 

  • Question

Icon styles beside fields

Hi BESIDE CALLER FIELD vip icon is coming so i wanted show another icon like occ if called location starts with SH . If caller is vip then vip icon if caller location name starts with occ then occ icon is it possible?if yes how we can do

  • Question

approval flow

director - answer = {    // Configure policy inputs here    u_director_approval_mandatory: false};var director_approval_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("change=" + current.sys_id + "^type=bla...

  • Question

@user/group mentioned in Incident or ritm worknotes.

Hi Team,I have a requirement to configure a notification in ServiceNow. Whenever a user or group is mentioned in the Work Notes using the format [@user/group], an email notification should be sent to the mentioned user or group, including the content...

  • Question

Transform Map choice action

I'm running transform map, In field map even if we keep choice action as 'Reject' , choices are getting created in ServiceNow instance.The field is a reference type, and it's importing a value that doesn't exist in the referenced location. Ideally, i...

  • Question

Load Balancer Hybrid Identification Rules

I have a situation where F5 load balancers are being discovered just fine, but there are multiple F5 load balancers with the same name and serial number. But there isn't any de-duplication tasks or messages indicating they are duplicates. I noticed i...

  • Question
  • Discovery

Can taxonomy child topic point directly to the record producer?

Hello,I have the following requirement:The customer wants to use taxonomies.On the click of child topic "finance" a record producer should be directly opened with a prepopulated field. On the click of child topic "business inquiry" a record producer ...

  • Question

Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is.  We used the Rich Content editor wi...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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