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updating catalog variable with field value

can i get RITM field's value of one catalog into an other catalog item's referenced type variable in flow designer without script

Question

Show/hide field based on price change

Hi, I have a Catalog Item where the price is being build based on choices in select box variables. I want to display a variable if the price reaches above a certain treshold. From my understanding i cannot get the price of a select box variable cho...

Question

Separate catalog items or unique catalog item for different operations related to a common topic

Hello,Let's take a use case (or actually a set of use cases) where users should be able to request different operations related to a given item. Let's say for instance operations such as installing, moving or disposing a server. Knowing that these us...

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Is there a way to filter on HR Case values in a PA dashboard built around the metric result table?

I am trying to put a filter on my metric result dashboard to show things like Assigned to, COE, Assignment group, etc. When I put a filter on under HR Core Case and apply the filters, it doesn't seem to be working. I know the metric result table has ...

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Hi Team , i need to add my certifications to now learning from ServiceNow Webassessor Email Address

Hi Team , i need to add my certifications to now learning from ServiceNow Webassessor Email Address it is showing like this

Question

Workflow Approval User activity not returning any result?

Hi All,I'm facing an issue in Workflow Approval User activity. after Approving the Approval Request, Workflow Approval User activity is ot returning any result and not moving to the next activity. What could be the reason behind this? How to solve th...

Question

Scripting vs Flow Designer

Hi All, As our company continues to enhance and standardize our ServiceNow configurations, I would like to understand team preferences and experiences regarding custom scripting versus Flow Designer for automation and logic.Please share your perspec...

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Service Mapping
Service Operations Workspace

Traffic Based Service Mapping data validation

I am validating the data for the service mapping but keep getting same error message on running the discovery on one of the applications. I have validated patterns and creds but no issue found. Any suggestions?

Question

How to resolve a PDF truncate situation because of some lengthy description in the PDF

When generating a PDF using the Generate PDF UI Action, the preview correctly displays all the expected information. However, the final PDF omits some details. The issue appears to stem from one of the Description field entries, which is quite long a...

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Workplace Reservations AI Agent: Built for the Hybrid Workplace

This blog is a deep dive into the new AI Agent for the November release of the Workplace Service Delivery Now Assist application.    Persona: Employee, Reservation Manager Roles: sn_wsd_rsv.manager, sn_wsd_core.workplace_user Plugins: Workplace Re...

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Taxonomy Topics are not visible on Employee Center Portal even though i have added Connected Content

Hi Folks,I am trying to configure Taxonomy Topics for Employee Center Portal. I have created two new Child Topics inside the OOB Taxonomy Employee. (Please refer to the below Screenshot) Also I have created Connected Contents for these two custom top...

Question

Regarding Groups Sync from prod to lower instances

We are building a controlled group-synchronization process in ServiceNow where group records are fetched from another instance (via a REST-based custom data source), loaded into an import set, and then transformed into the sys_user_group table using ...

Question

How to create a Deletion Policy for redundant CIs in CMDB Data Manager

Hi, I need to create a Deletion policy for redundant CIs in CMDB Data Manager. Which filter conditions would work for this? Thanks.

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“In Tag Governance, delete records from the cmdb_key_value table through a remediation plolicy?

“In Tag Governance, is it possible to delete records from the cmdb_key_value table through a remediation policy? Or does the remediation policy only allow clearing or updating values rather than fully deleting the record?”

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Getting Started with Omnichannel

Getting Started with Omnichannel in ServiceNow CSM This guide walks you through the core concepts and capabilities required to successfully enable and scale CSM omnichannel. Overview This hub consolidates the most relevant resources across the...

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