SLA

Are there BP for SLAs?

• Question

Dashboard usage metrics

Is there a way to see how many people are using a dashboard under platform-analytics-workspace/dashboards?

• Question

Is there a way to differentiate if a tag is created on VTB or form?

We have an issue when a label is created on VTB it automatically shared by everyone instead of me, we raised it with servicenow and they said we have to customise for this to work and I am struggling to find options how we can do it? have someone imp...

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How to add a new widget on serviceNow Operation Workspace landing page

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Report: Total number of tickets moved.

Customer asked the following question: "It is possible to create a report that show the count of the total number of tickets I have moved.?". My interpretation of the question is: "For example, if the 'ABC' group receives 5 new incidents and then the...

• Question

Variable value show based on order

I have a requirement to display records from a custom table in a specific sequence (based on defined order) instead of the default alphabetical order in a type of lookup select box variable.Please help with the appropriate approach to achieve this. T...

• Question

Service now cad exam

Wanted to ask do you have to take the fundamentals course before you are able to take the service now Cad exam, and if you do , do they give you a discount voucher  upon completion?

• Question

CMDB Discovery credentials

   Hello,  i am getting below error when i am testing of credentials in discovery, i cross check the ip address 

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• Discovery

Why ITIL admin role user not able to see the Incident list?

Since his level is higher than ITIL, should he automatically have access, or does he also need the ITIL and ITIL admin roles?

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variable editor is not visible on approval form

Hi,I am working on a requirement where I need to display the Variable Editor on the approval form. When I open the RITM, the Variable Editor is visible and all variables are displayed correctly. However, it does not appear on the approval form.I have...

• Question

CSDM Alignmnet - Automatic Mapping of Application Service with Business Application

Hi Devs,Under the CSDM Data Foundation Dashboard, we can see missing relationships by going to Crawl tab > table named CSDM Foundation Indicators; it also gives a link to the KB showing how to remediate the issue by creating a relationship.https://su...

• Question

Virtual Agent – How do you run AI Search from an LLM Topic?

Question about Now Assist in Virtual Agent.In an LLM Topic, I want to take the user’s free-text question (captured via the LLM text input) and then execute AI Search based on that text. However:In the LLM Topic canvas, there is no OOTB “AI Search” to...

• Question

CSA Test

Been working in ServiceNow since 2018 and just went through the CSA course but unfortunately I have failed all 4 test. I now need to go through the whole course again and I am having trouble figuring out how to reset the CSA course. Any help would be...

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Agent not able see or access the conversational chat window in HR agent workspace

Agent can able to accept the request after accepting the request the agent is not able to see the conversational chat window box in the HR agent workspace

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How to Add VIP visual indicator for “Requested for” on REQ and RITM (similar to Incident Caller VIP)

Hi Team,I have a requirement to visually highlight VIP users on the REQ and RITM   RequirementOn the REQ and  Requested Item [sc_req_item] form:Field: Requested for (requested_for)If the selected user has VIP = true (in sys_user.vip):Show a VIP icon ...

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