ServiceNow Community

The breadcrumb remains on the index page when clicking Home

I have a question. I currently have a breadcrumb widget. Previously, when I clicked the Home breadcrumb, it would navigate to the index page. Since the index page did not have the breadcrumb, the breadcrumb would disappear.Now, when I click the Home ...

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When discovery scan runs,the location is set to empty in cmdb_ci list for few ci's.But for rest of ci's the location is set properly.Need help.Please refer the attachment

When discovery scan runs,the location is set to empty in cmdb_ci list for few ci's.But for rest of ci's the location is set.Need help.Please refer the attachment

Question
Discovery

CAD based question

When the "New Module" is selected during a table creation, what is the new module's default behavior?A. Open an empty form so new records can be createdB. Open a link to a wiki article with instructions on how to customize the behavior of the new mod...

Question

Multiple Comments getting updated from ServiceNow to JIRA Bidirectional Integration

Hi , I am facing issue while updating the Comments from ServiceNow to JIRA. When I am updating a comment, it is adding duplicate comments continuously in JIRA and ServiceNow. It is going on a loop. I have used look up latest comment update and follow...

Question

Can I implement record copying functionality in a portal?

I would like to implement a function similar to copying an incident in a portal form widget.I would like to use the field values of the record currently being displayed and post them as the initial values of the record producer.Is this possible?I...

Question

How can I determine the source of a new record in ServiceNow?

I am working with a Client Script on the incident table. When creating a new record, I want to know if this record is linked to or getting data from another table (for example, request or task). Is there a way to check in a Client Script or via a bac...

Question

Employee center

Hello! I want to hide this buton get support from the employee center portal. How to do it please? Thanks!

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Update State/Attachments/Text Content from Reply Email to Req Item

I have a requirement where the Assigned to person clicks on 'Send Email' UI Action on SC Task , it sends an email to Requested By & Watch List of Req Item Record. So if the Requested By/Watch List person responds to that email, state of the ticket s...

Question

create a widget that displays most the popular knowledge articles

The popular knowledge articles widget section displays the 8 most used kb articles from the self-service knowledge base in the past 90 days in the employee center portal.can anyone help me on this.Thank you

Question

Training Path

Please Suggest the Training Path for Program Management

Question
Case Management

Mid Server Compatibility on Windows 2022

Is Mid Server supported on Windows 2022? Please advise

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analytics

How can I output the following average numbers into analytics:Current month's average number of agent repliesCurrent month's average number of user (requester) replies?

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CSAT Survey not triggering properly

CSAT survey email once the incident is moves to resolved state is getting trigger but it is not sending CSAT survey link to few users What might be the reason

Question

HR Users Cannot Select Variable in Filter

Hello, We are having an issue where HR users cannot create a filter for an HR form they are trying to view. They get stopped when trying to enter a "Select Variable". When they try to search on the "Select Variable" field the following error message ...

Question

Update Set protection during clone – Is XML backup still needed?

When cloning from Production to Development or Test environments before an upgrade, I have a question regarding update sets.I am planning to exclude and protect certain update sets (since Sys IDs will differ).If I mark them as protected, will they ne...

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