ServiceNow Community

Need Suggestions for Graph Representation of Crisis Feed Categories in Platform Analytics

Hi Team,I have a requirement where I need to create a graph representation for the Crisis Feed data stored in the sn_fam_feed table.This table contains a Category field with around 20 different categories, and I need to display the count of feeds cre...

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Performance Analytics

Resolved! Query on Fix Notes Copied from Problem to Incident

Hi Team,I am trying to understand from where the Problem Fix Notes are being copied into the Incident Work Notes.Scenario:When an Incident is in On Hold – Awaiting Problem state, and the linked Problem record gets resolved, the Fix Notes from the Pro...

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Incident Management
Problem Management

Deactivating New UI action on change request related list under sn_recovery_event table

Hi,I have a requirement to deactivate New UI action under change request related list on sn_recovery_event table.I am not able to find source for new button .How can I achieve this?

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Can we do GlideRecord or ACL Restriction on the Database View Record?

Hi Team, Can we do GlideRecord to the Database view records so that i can copy and paste the record to the custom table? Or Can we write ACL restriction to the Database View Records? Please check and provide your inputs. @AnkurB001561062 - Please pro...

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Understanding the Jamf + ServiceNow CSD2.0 Integration Challenges

Over the past few days, while working on the JAMF and ServiceNow integration for CSD2.0, we encountered a significant blocker related to how application data is fetched and the APIs involved. I’m sharing our findings here so others can be aware of th...

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Employee Center - AI Search when user misspelt the catalog item in the search bar

Hi Team,One of my clients is looking to enhance AI search in their ESC portal so that, if a catalog item is misspelled, it suggests an alternative (e.g., ‘Did you mean hardware?’). Is this something we can implement?Thank you.

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Is there a way to check real time instance performance?

Is there any performance page/dashboard available to check when experiencing slowness? Something that would signal weak performance statistics during any sort of slowness/loading issues. There are times when only one user is experiencing issues and w...

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Recurring task based on previous date

So, I have a CMDB record that has a date field in it in the future. I want to have a task to review the record 30 days before that date. Is there a way to have a ticket be automatically generated? (An example use of this is a certificate that expires...

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Incident reassignment: auto state change + mandatory work notes (multiple conditions)

Hello Community,We have the following requirements on the Incident table and are looking for the best practice approach.Requirement 1When an Incident is reassigned to another assignment group (queue)AND the current state is On HoldThe state should au...

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Variable inputs should be prepared by combinaton of other variable inputs on the catalog item form

I have some variables on the form - 1. Application - TESTxxxxx2. Environment - Dev3. AWS Account - XYZ -xxxxxxx4. Region - east-1 - NV5.HostName - Combination of above variable inputs I want to prepare client script so that hostname input will be pre...

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Service now Administration Fundamentals/ CSA

How can we complete the Service now Administration Fundamentals/ CSA?

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Non-admin users stuck on "Pending" during Data Import Preview

Hi,I have a problem with data imports for non-admin users. When an Admin imports a file, it works perfectly. But when a Non-Admin user tries, the Preview screen shows a "Pending" state and the "Target Record" is empty.The user already has the import_...

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Catalog Task Compose Email move Cc to the To field

From the Service Operations Workspace on a Catalog Task (sc_task) the default behavior when clicking new email (compose) is to have the Requested For in the Cc line. I want to simply change that to default to the To line. I haven't had any luck. I wa...

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Restrict creating incidents using incident.do

Do you guys know what is the best way to prevent users from creating an incident using incident.do? We want to encourage users to use the Service Portal so that an Interaction record gets created first before an incident.

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ignore inactive records during update and insert new record instead, when using import set

Hi, I am importing data from excel sheet using import set and transform map. I have a coalesce field. while doing so, it should ignore the update for the inactive incidents and insert active new incidents when coalesce field matches for inactive inci...

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