ServiceNow Community

Resolved! original email sender from forwarded email

Can anyone help me retrieve the original email address from a forwarded email into our instance. I have tried various methods posted to the community however nothing seems to pull the correct account. This is the part of code im having trouble with f...

Question
Scripting and Coding

How to duplicate a service request (REQXXXXXXX) and allow submitter to edit it before submission?

Hi Community, how are you. I have a request from my customer. He want to know if it is possible to rework on a rejected service request. 1. I don't know if it is possible. if not possible, why it is designed in this way. 2. is there a workaround? I...

Question

Show Compose email on Portal Activity

Hi all, We want to display the "Compose email" attached to tickets on the customer portal. These emails are displayed in the ITSM or SOW view, but we can't figure out how to make them available on the customer portal.Can you help us ? Karine

Question

ACL to Restrict Access to Specific Records

I’m trying to create a reusable ACL that restricts access to certain records (e.g., interaction records) so that only users with the admin role can view them. Ideally, I’d like the script to be generic enough that we can easily add record numbers to...

Question
Incident Management

Hi Team, I have created new fields in interaction table but those fields need to show in service ope

Hi Team, I have created new fields in interaction table but those fields are not showing in service operations workspace .please help on this.

Question

Bring record producer variables into flow designer

Hi,I have a requirement where on a record producer there are 2 select box fields and when user makes selection on them and submits the form it creates a case. As soon as the case is created the flow designer is triggered where I want to fetch the val...

Question

GRC risk approval best practices

Hello Community! We have an existing process where we can order external ressources via a catalog item. Now we want to add risk assessment to this process.I already havean attestation which the requester has to answer after committing the requesta ri...

Question

HRSD Unguided Simulator - HR Case not being created correctly through Employee Center

In the unguided simulator, under the task 'HR Knowledge Management', while impersonated as Abel Tutor, you are supposed to create a Travel Advance Request, which, from the previous steps, is supposed to be configured such that every required detail i...

Question
Human Resources Service Delivery

Connection and credentiails

I want to know if there is any way to find where a credentials has been used in the instance, like in how many Rest API step, Actions or Outbound rest messages. For Example, i have credentials called XXX, i want know where it has been used like in ac...

Question

How can I save the choice list change in HR case?

As an admin, I want to make the 'Awaiting Approval' option in the State choice list invisible. The instructions specify not to delete the option, but to hide it from the choice list. So instead clicking X to delete, I changed the number as below for ...

Question

Lab Instance not validating

I failed initial validation on an instance. I tried again but every time I do, the interface changes, sometimes omitting some of the important information to complete the instance. I have restarted the instances=, even terminated and begun all over a...

Question

Parsing email body into Inbound Email Action

Good day, I'm trying to figure out how to get data out of a table in an email, and I've scoured multiple articles and utilised this already - How to read body text in Inbound EMAIL Flow - ServiceNow CommunityHowever, it doesn't work for our instnace ...

Question

Where to store authentication method for applications?

Where should the authentication method be stored in the CSDM? If someone asked you to store the authentication method for every system, where would you keep it? I could add a custom field to the business application or service instance table or I cou...

Question

How do Reference Qualifier on variable work on Target Record once the Record Producer?

Hello Team, I have reference qualifier available on Record Producer . I want it work on Target Record if the user wants to edit the variable from Target Record How can i achieve this

Question

Ownership for TRM Requests

When submitting a TRM (Technology Reference Model) Product Request we have implemented a workflow that goes to the Enterprise Architecture Team for review and approval. We are looking to implement a federated model, meaning Enterprise Architecture ta...

Question