ServiceNow Community

Are you interested to join us as Design Partner in the research of Architectural Insights work?

Hello community! We’re researching the Next-Gen feature by leveraging Hyperscalers (AWS, Azure, GCP, etc.) and incorporating architectural insights into our EA product. This is a great opportunity to work together and shape up this feature to the f...

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Join us as Design Partner! Bring out Architectural Insights using Hyperscalers within EA Product!

Architectural Insights while modeling will be a great enabler for EA work. We’re researching the Next-Gen feature by leveraging Hyperscalers (AWS, Azure, GCP, etc.) and incorporating architectural insights into our EA product. This is a great opp...

Article

Contextual search results(formatter) in workspace

Want to add the field "Contextual Search results(type-formatter)" to my CSM configurable workspace. Already added it in the default form view, but not visible in the workspace. Also tried using Form design but no use.

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CSM Configurable Workspace

Notification keeps triggering even when condition is not met

Hi Everyone, We have an email notification with the condition as seen on the screenshot, we are currently experiencing an issue where this email keeps on getting triggered and sent out whenever there are updates on state of the ticket (in progress t...

Question

Catalog items are not visible on homepage search in CSM Portal and Custom Portal

I am not getting catalog items when searched in the homepage search. But when searched getting the knowledge articles. Even after configuring the search sources for the portal(custom and CSM) , still i cannot get the catalog item results in the homep...

Question

Make Guided Tour mandatory for the first time logged in user

Hi All, Need suggestion on one of the use case, that need to make the guided tours mandatory for the first time logged in users. I explored to auto launch but need to make it mandatory for the first time. Any suggestions are really helpful.Thanks.

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Scoped App withdrawn from Service Now store

A scoped app that was certified and published into Service Now store fell behind the family releases of Service Now and hence withdrawn from the Store. I don't plan to make any code change and just want to resurrect the app from the backup. Its not v...

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Service Graph Connector

How to add multiple variables in action input in Flow designer

Hi All, Can someone please suggest how to add multiple variables in action input in Flow designer.Default value is 20 for adding variables but i need to add more variables, after updating in property as well still unable to add variables.Also please ...

Question

Lock sign in front of field

Getting this field as encrypted how to remove that lock sign?

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Onchange client script is not working.

When change request state is moved to implement state actual start date is mandatory. If actual start date is less than planned start, then throw error message and make justification field mandatory. I have written onChange client script for actual s...

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DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However, I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

Question

Send submitted record as a attachment in email notification

Hi ,I need one help on notifications.How to send submitted record as attachment in email notifications.Example: if we are submitting HR case through record producer then end user should get email notification attaching the HR case as pdf .Is it possi...

Question

Field should be visible only for one set of people who group name contains SM.

Hi Team,We have a requirement u_kb_article field on change request should be visible only for people who belong to group names contains "SM", we have multiple groups that has "SM" in like Test -SM-test. how can i achieve this? Best Regards

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Which role is required to submit the catalog items through customer portal and view the incidents

Hi Community, Can anyone please say which role is required to submit the requests through customer portal and also view the incidents created by him and other. @Ankur Bawiskar Thanks,Tulasi.

Question

Archive Request record along with connected RITM And Catalog Tasks 2 Years After Closure

Archive Request record along with connected RITM And Catalog Tasks 2 Years After ClosureI want to archive this i know there are archive rules what we can configure i want to understand how my ritm and sc tass also will be archived?Do i need to create...

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