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Community activity

ARTICLE: Alert Correlation Rule Advanced Script

Requirement: Correlate Alerts of all CIs coming from same Location and from a specified Source containing specific Description: Solution:1) Create an Alert Correlation Rule with Advanced checked 2) Specify the filter which should be considered as Sec...

  • Question

can you create crews for contractors?

anyone know if you can create crews for contractors (wm_ext_agent) if using contractor management?i am not able to do it in my PDI- logged in with wm_dispatcher, can create crews but only select wm_agent, not wm_ext_agent- logged in with wm_manager, ...

  • Question

Unable to publish the Discovery pattern

Hi Experts, I am seeing a weired error in my instance wherein I m not able to publish the pattern. I have checked each and every step with utmost attention and could not find any syntax error.  Things I have checked are:- Syntax errors in each step.-...

  • Question
  • Discovery

Resolved! How to disable "Welcome to the Platform Analytics experience" popup in Zurich

For those who have migrated to Platform Analytics, does anyone know how to disable the "Welcome to the Platform Analytics experience" popup that start to show up on upgrade to Zurich? We want to disable for 3 reasons, and I can't find a system proper...

  • Question
  • disable popup
  • Platform Analytics
  • workspace modal
  • Zurich

Inbound Actions

What is the expected behaviour for inbound actions only opening one ticket even if two email addresses are present in 'To' of same email or can create 2 records.I have 2 inbounds created for two different tables in my instance having their correspond...

  • Question

Resolved! Adding a clickable Link/URL to a VTB Card

Hello, is there any chance to add (clickable) links to a description or comment of a card? Right now any comment added to a card is simply displayed as text. Since we use a lot of external resources via links on google drive it would be great to be a...

  • Question
  • User Experience and Design
  • Visual Task Boards (VTB)

Resolved! Dynamic filter help

I need to be able to filter a list by department that will pull all records associated to the user's department PARENT (the division). I've created a dynamic filter that calls a script include. The function I'm calling:getDivision: function(user) { ...

  • Question

How to pass parameter to a function in Mobile

Dear all, I am currently displaying all the record producers on a List screen in a Mobile application.When a record is tapped, I want to navigate to the corresponding ESC record using the following format:I can manage by creating a tap function and u...

  • Question

MS SQL discovery cerdentials

Hi Team, Can anyone tell what credentials to be setup for discovering MS SQL DB instances .  The DB Account are Windows Authenticated based . We have Windows Service Account . So what has to be set up specifically for MS SQL piece ? or do we not need...

  • Question

Removing Awaiting Acceptance in HR Case

Has anyone successfully remove the Awaiting Acceptance State in an HR case?What i'm trying to achieve is set the state of the ticket to Closed Complete from Work in Progress when the Closed Complete button (UI action) is clicked.In the "sf_state_flow...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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