ServiceNow Community

Duplicate Record Creation Issue reported by the User

Experts, We have an issue reported by an user where a duplicate record DUPxxxxx created by his name by creation of some duplicate CIs. We are unable to find the required configuration by which the record gets created by the user's name. If any one h...

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Resolved! Users are editing change start date and end date from Conflict calender

Hi All, Once the change is moved to Assess state, all the fields will be read only on the change form. But users are still be able to edit planned start and planned end dates from conflict calendar UI action button as shown below. How to restrict t...

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Virtual agent configuration setup

Hi Team, Please provide me virtual agent chat setup steps.ITSM Module and version Yokohama.

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How to Monitor Daily Imports and API Activity in ServiceNow

Hi everyone,I’m looking for advice and examples on how to monitor my ServiceNow instance on a daily basis - ideally through dashboards.I’d like to track things such as:The status of daily imports (success, errors, duration)API activity, including RES...

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regarding custom table

I have to create a backend table for which the values are populated from the values that are filled in record producer. Record producer is already existing , i have to create a new backend table and values should be automatically populated based on t...

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Enhanced Requests Page Experience

Feature Demo Overview In the July 2025 release, we've overhauled the My Requests page in Employee Center to make it easier for employees to view, filter, and manage their requests. The new experience introduces configurable tabs, filters, and ...

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Approval Process

I have a custom table, where I have 20 request types, and out of that 10 request types are having approvala,so have created a field called Approval Required in the configuration table,based on which approval is triggered.But now the issue is for this...

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Staleness metric

Hello All, I need to exclude the CIs that have the install status set to "Pending retire" from CMDB health dashboard specifically from the staleness metric. Currently the CIs with the status Pending retire are also included in the dashboard. What is ...

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Data Foundations

CSDM 5 Finally!!! Get the CSDM 5 White Paper HERE

How do you measure 4 years since CSDM 4? Two million, one hundred two thousand, four hundred minutes Two million, one hundred two thousand, four hundred CSDM guidance so dear It has been a long time coming for CSDM 5. We have laughed together, we h...

Article

How to add a Related List on Change to link with Release and control visibility based on Phase

I have a requirement in Release Management where I need to add a Related List on the Change record to link it with a Release.Here’s what’s needed:If a Change is linked to a Release (or created from it), there should be a Related List on the Change re...

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Resolved! How to display SAP Transports linked to Changes under a Release

For a Release Management story, we have a requirement where all roles that have access to a Release should be able to view SAP Transports linked to the Changes that are part of that Release.We want to show a list of Changes with their corresponding S...

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How does ServiceNow determine which security policy applies to an Employee Document

In the Employee Document table (sn_hr_ef_employee_document), the visibility of each document depends on the security policies applied to it. I want to understand how ServiceNow determines which security policy applies to a given document.Is there a s...

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Edit and Export option not available in default list view in custom workspace list menu

We have a custom workspace created using list template where the edit and export option is available for my list hut in default list it's not available.

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Ref info button is not working for CVITs table

When i click on info section on form for a reference field its not showing any info for CVITs table. Please help me on this how to troubleshoot.

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Service Offering Visibility and Subscriptions

Per SN KB2056057 (not authentication walled) the cmdb_ci_service table is not visible to users without the following roles:dependency_viewssam_core_userapp_service_usersn_cmdb_userITILThis create a chicken and egg situation that now standard users wi...

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