ServiceNow Community

Hi Team, we have integration ServiceNow virtual agent to other third-party but live agent accept re

Hi Team, we have integration ServiceNow virtual agent to other third-party but live agent accept request then chat box is closed then agent is unable to connect with customer.

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Error in Form Builder – “Selected form has been deleted” when opening a specific view

SummaryWhen trying to open a specific form view in Form Builder, users may encounter the following error message: "Selected form has been deleted" This prevents the form from loading and may redirect the user to an error page. Observed BehaviorThe e...

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Chat reply recommendation stays in draft

Hi, i installed all necessary plugins and they are all updated but for some reason the Chat reply recommendation stays in Draft: in ran trough all the steps of the Chat reply recommendation but it doesnt change to Active. any ideas ?

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Dynamic CI Group: show Incidents and Changes for CI in the Dynamic CI Group

Is there a way to create a report to show incidents (changes, problems, or any other tasks) that were created for CIs listed in a Dynamic CI Group. If not, what are the alternatives? How else can I group CI and then perform analysis on CI in that gro...

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Unable to Receive Incoming Emails in PDI (Gmail POP Configuration)

Hello Community, I am working on enabling email integration in my ServiceNow PDI and need help troubleshooting incoming emails.What I Have Done So FarEnabled Email Sending and Email Receiving in System Properties > Email.Created an SMTP Email Account...

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AI Agent hanging/looping when tested on AI Agent Studio

I ‘m creating my first AI Agent, and ‘m experiencing an issue where it gets stack on the Configuration Item tool processing when testing it. I have attached a document detailing the configuration I did and the test result. Please assist/advise.

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Risk Assessment for change

I have a requirement to configure risk assessment for change.I have enable risk assessment plugins (Plugin id: com.snc.change_management.risk_assessment)what I need to do to configure it, I have some questionnaire to replace.which are the scripts use...

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How to make widget checkbox mandatory

i have a checkbox in my widget html:<label> <input type="checkbox" ng-model="c.data.accepted" /> correct</label>this is not a mandatory checkbox, how do i make it so?

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Resolved! How to pass extra-params in CSM Workspace (Agent Assist) - Request Catalog Item

Hello everybody,I am having a problem transferring parameters (extra-params) in Agent Assist.Specifically, the issue is as follows:I am in a VTB_TASK data record and click on “Request” in Agent Assist for a catalogue item.The extra parameters are not...

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Service Portal - Hide user information on header menu.

Hi Every Body How can i Hide user information on header menu ? Is there any possibility that the header menu may not be displayed or be displayed without any options, including the logo, on a portal built with Service Portal? thanks.

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spModal with buttons: How to define functionality when a button is clicked?

Hello,I have an spModal with two buttons. I would like to display a message to the user when the "Agree" button is selected, and a different message when the "Disagree" button is selected. In addition, if the user closes the modal by clicking the "X"...

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issues with IF branch and currency field in flow designer

Hello, On my form I have a currency field ('Amount') and in the Flow Designer I added an IF branch. I have different scenarios such as: IF (Amount) GREATER THAN or is 100000(Amount) LESS THAN 150000{do stuff} ELSE IF (Amount) GREATER THAN 500000{do...

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We are considering changing maximum the REST/SOAP timeout. any consequences with this change?

Hi all, We are thinking of changing the below properties glide.http.outbound.max_timeout.enabled to trueglide.http.outbound.max_timeout to 180 The current setting is at 60 seconds.This is because one of our outbound integrations is failing due to tim...

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Incidents showing up in AI Search type ahead

Hello community-We have enabled AI SearchAll is good except...When I enter in an INC number, example: INC0012345, it shows up in the type ahead search results. The user can then click on the type ahead result and is taken to a page that we have NOT c...

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Option to Update/Delete the topic icon is not visible.

Hi Team!The portal taxonomy I'm working on has 3 levels.For levels 1 and 2 I can change the icons, but for level 3 the "[Update][Delete]" buttons don't appear for me.Has anyone else experienced this?

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