ServiceNow Community

regarding merging of accounts

i had completed my CSA certification with one web assessor account and CAD with another web assessor account , even though after merging my servicenow ids i didn't get my both certifications into one account , i created a case also to merge my web as...

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Please help me to get CSA free Voucher

Hi All,How i can get free voucher of CSA , I am from Infosys . if any one knows process please help me I want to complete CSA certification RegardsVar**bleep**h

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Move certifications from company ID to my personal email ID

I am moving out from my company and want to move my ServiceNow certifications to my personal email ID so can you please let me know the steps

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why "GeneralPDF" not working, getting error like GeneralPDF not defined

Hi All,Kindly let me know why GeneralPDF not workingError : gs.addErrorMessage("PDF generation failed: " + e.message);GeneralPDF not defined.Client SCript :var responseBody = Contenthtml; var letterheadHTML = "<html xmlns:o='urn:schemas-micro...

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Restrict Service Catalog submission for non–key users with proper message on Employee Center

Hi All,I am working on a requirement where I need some help to achieve the desired behavior in Employee Center.Requirement:All service catalogs (with key user restriction) should be visible to all end users.However, only key users (members of a speci...

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Cost Management (ITSM)
Service Catalog

Move the update set xml file from dev to prod facing an error

When I am trying to Retrieved the Update Set from dev to prod instance got an error Found a local update that is newer than this one even I am trying to click the Accept remote update set also not working again same error how to resolve this issue

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Subflow Create Record Sys ID

I have a subflow that creates a record using "Create Record" action. Unfortunately this subflow does not have any output variables. I am trying to get the sys_id of the record created by this flow so I can use it in a reference field down the track. ...

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How to confirm a confirm modal in client script in UI Builder

Hi,Can anyone please on the below use case:-I want to call a confirm modal in the on submit button of risk workspace.The modal should have a Yes or No buttonOn click of Yes, the page should get submitted.On No, I've to populate a message alert to the...

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Resolved! How to autopopulate a field value based on same field value present on a different table ?

Hi All, I want to auto populate a field value based on same field value present on a different table. As shown in the below picture P records are lnked to t record . We create records clicking on NEW button on related list of record . I want to au...

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HAM / Asset Management

Hey Folks, Hope all are doing good !!! My organisation is using AMI(Asset Tracker) to deal with assets which is also pushing the data to servicenow as a part of integration. I am afraid that if they have done anything with the IRE before integration ...

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Employee Center:After submitting the catalog item, redirect to the RITM page instead of the REQ page

Hi everyone, how are you? When a user submits a Catalog Item, the next page is the REQ (img_1), but I would like the user to be redirected to the RITM page (img_2) after submitting a Catalog Item. 1) I cloned the "Ticket Conversations" widget2) I cre...

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Playbook Intake in the portal - how to get multi row variable set / list input playbook activity?

With CSM having playbook in the portal for intake and thus this being available as a user experience in any of the portals....what is the equivalent of a "multi-row variable set" if this was a record producer or a list with insert row?

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Playbook Intake in the portal - how to get multi row variable set / list input playbook activity?

with CSM and other products now having playbooks in the portal for intake, what is the equivalent of a "multi-row variable set" in the playbooks?

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ask for approval state i have mention condition as approved then still its showing euvalated fasle

im creating a onboard application and added flow desiner to automate the flowmbut in ask for approval section the approval condition is evelating as false. please check the below screen and advise me

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How to achieve/configure different Discovery Console settings for different Networks ?

Hi there, we are facing the challenge, that we need to apply different Discovery Consolse settings to different networks.We are working as managed service provider for a set of customers; the reasons behind this requirement are to extensive to be pre...

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Discovery