ServiceNow Community

Trigger activity set based on mandatory task of the previous activity set

Hello Community, I have a requirement where I need to trigger an activity set when all the mandatory tasks (optional = false) in the previous activity set are completed. Here is what I have done in the advanced trigger, but it still isn't working. An...

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My Request Filter in ESC shows approved HR cases even if the case is not opened by approver

Hi Experts, When a HR case is submitted for approval by a HR agent in HR Agent Workspace. Approver logins in to employee center and the HR case is displayed both in "My Tasks" and "My Requests". Once he/she approves that HR case from "My Tasks" the H...

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Software Model Versioning effect of EA

Can someone tell me the advantages and disadvantages of creating software models with only the major version. I want to know how does that affect the enterprise architecture TPM and TRM if a software model contains multiple discovery models with diff...

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Missing Fields in SuccessFactors → ServiceNow Integration Payload

We are receiving data from SuccessFactors into ServiceNow, and some fields are visible in the payload. However, a few additional fields from SuccessFactors are not appearing in the ServiceNow payload. Could the current integration logic or configurat...

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Change request reporting

Hi Team , I like to show a daily count of CAB reviewed changes that were implemented (where filter can be adjusted to this week or this/last month) but gives also a total by month (closed) for past 12months This chart compared and graphed with the to...

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CSA voucher

HI allI would like to ask if completing the required learning courses is enough to receive a voucher for a free exam opportunity.

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g_form.setLabelOf does not reflect on RITM and SCTASK even when checkboxes are selected.

Hi Experts, I have wriiten a one line onload catalog client script to change a variable name of one of my variables from variable set. Since this change should be applied to single cat item, I'm nt touching the original label in the variable set. Iss...

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HR Agent Case Cross Team visibility

My HR team has asked for a way for them to have better visibility across teams. Their pain point is mainly around terminations. The current process they follow is that every term, they assign a task to someone on the Employee Relations team to confir...

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Need Help: Consistent Colors in Dashboards + Rename Breakdown Values + Tooltip Behavior in PA

Hi All,I am working on a High-Level Ticket Dashboard in ServiceNow (Next Experience dashboards), and I have a few issues I need help with:1. Consistent Colors Across Multiple VisualizationsI have three bar charts (Quarterly, Monthly, Weekly) showing ...

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HR Agent Workspace - Unsaved changes alert on HR Tasks, despite no changes being made

We're experiencing a strange issue in HR Agent Workspace > HR Tasks (on Yokohama Patch 8). Opening any HR task and scrolling up and down the record a couple times -- but not actually making any changes -- results in the unsaved changes circle glyph a...

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Unable to view the data in database views

Hi All, We have created a database view on below tables and user have access all these table (both read and report_view access).sn_grc_issuesn_smart_asmt_scope_itemsn_smart_asmt_m2m_instance_scope_itemsn_smart_asmt_instancesn_smart_asmt_question_inst...

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How to Restrict "View Workbench" UI Action to Specific Roles in Major Incident Management?

Hello Everyone,I am looking to hide the "View Workbench" UI action, which currently appears for proposed or promoted Major Incidents. My requirement is to implement role-based access control for the Major Incident Management (MIM) Workbench. Specific...

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Flow designer scripted approvals not working

Hi All, I am creating a flow for a table(x_nose_ap_infringemnet) , so i have kept the trigger point :-when the approval field is changed to Approval after this i am sending the record sys_id to action which is taking input as sys_id and it is calling...

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Mobile Application

How to populate fields based on other field in mobile app create screen form? How to give conditions to input attribute conditions such that it populates one reference values based on other fields? OR How to apply reference qualifier condition to mob...

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Skill Based Routing for Walk-up

Hi Team, I am new to Walkup module and looking for support in implementing skill based routing for it. (based on location/language). I already configured below object but still its not working:1. Skill, Skill Determination Rule, and enabling Business...

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