ServiceNow Community

Unable to access CC email addresses in Flow Designer (Inbound Email Trigger)

Hi all,I am trying to fetch **CC email addresses** from an **Inbound Email trigger in Flow Designer** and populate the **Watch List**.I created a **Flow Variable (watchlist_sysids)** and used a **Set Flow Variables (script)** step with the below code...

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Legal Request Management - Question about request assignment permission (Part 2)

We are new to Legal Service Delivery and are encountering an issue where users, who are members of the assignment group to which a Legal Request is assigned, are unable to reassign the request to a different group.The field remains read-only. Accordi...

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Incident Correlation(Event Manegement)

Can anyone please guide me on my requirement, I am working on incident noise reduction.When a primary alert creates an incident, I want all correlated/secondary alerts to map to the same incident automatically.What rules/configuration are required t...

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Event Management

ServiceNow License

Can you explain briefly about the ServiceNow License ?

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Pricing and Licensing Details for Now Assist Plugin

My organization is exploring the implementation of the Now Assist for creator plugin for ServiceNow to enhance our [specify use case, e.g., ITSM, HRSD, or CSM] workflows with generative AI capabilities. To help us evaluate this solution, we would app...

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Service now integration with Google cloud storage for uploading 1 GB file

Hi All,Please guide us.Requirement: When a user raises a service catalog request and attaches a file larger than 1 GB, the file must be saved to an external storage (GCC). Only the link (path) to the file should be provided in the URL field, which ...

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Help Understanding ServiceNow Licensing Types In Servicenow

Hi everyone,I'm currently trying to understand the different types of licenses available in ServiceNow and how they apply to various modules and users. I’d really appreciate some insights from the community on this. Thanks in advance!

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Resolved! How does Licensing works for ServiceNow?

HelloI am new to ServiceNow and wanted to find out how Licensing works?I have some idea that, we have to pay licensing fees for Admin and ITIL users roles.Is there licensing fees for each type of roles? Do we have to pay licensing fees for users with...

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Understanding ServiceNow Licensing Model

ServiceNow Licensing Models -> Licensing & Subscription Overview ServiceNow’s model is subscription-based and custom‑quoted, tailored to an organization’s size, geography, applications, and support needs. -> Licensing Model : ServiceNow define...

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Confused by ServiceNow licensing?

Many companies either pay more than they should, don’t fully use what they’ve paid for, or assign licenses in a way that just doesn’t make sense. The worst part? Most don’t even realise it. Why ServiceNow Licensing Feels So Complicated Understandin...

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Best Practices

Resolved! Performance Analytics Breakdown Relations not working

I've created an Automated Indicator for Daily New Calls. I've created 2 breakdowns:Site Agent: the elements are the desk agents. I'm able to see each agent with their number of calls.Hour of Day: this is a scripted breakdown using a bucket group. Thi...

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About ServiceNow Licensing Guide

After analysing every ServiceNow licensing reference page and knowledge article available, I've pulled everything together into one place attached as a reference workbook at the end of this post. The Three Models Know Which One You're In: Servic...

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Email Templates Not Applying from Email Tab in CSM/FSM Workspace

Hi Everyone,I am facing an issue while trying to apply email templates from the Email tab in CSM/FSM Workspace. When I click on the “Apply email templates” icon within the email composer, the templates are not being applied as expected. Steps to Repr...

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Agent Workspace
CSM Configurable Workspace

Restricting access to RITM per user

Hi everyone,I’m currently working on a ServiceNow implementation and ran into an access control issue related to RITM visibility. I’d really appreciate your advice.Use case:We create 1 Request that generates multiple RITMsEach RITM is assigned to a s...

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Resolved! On-demand Course confusion CIS-DF(CMDB and CSDM)

I am looking for help to understand on how course and ServiceNow release version works ( w.r.t exam perspective and PDI). I recently passed CSA, based on, on-demand course SNAF (Xanadu) but moment I had completed the course and before the exam, Zuric...

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