Generate an action plan to resolve a Deviation in the Digital Factory Workspace

  • Release version: Australia
  • Updated April 25, 2026
  • 1 minute to read

    • Generate an action plan to document and track remediation steps for an Industrial Connected Workforce (ICW) deviation. Action plans help you organize tasks, assign responsibilities, and monitor progress toward resolution.

    Before you begin

    Role required: sn_icw.deviation_user and sn_ai_enhanced_ra.action_plan_user

    About this task

    The AI Enhanced recommended actions for ICW enables you to generate a structured action plan, which you can use to resolve a deviation. Each action plan lists steps to follow, contains assigned owners, and tracking mechanisms for a timely resolution.

    Procedure

    1. Navigate to Digital Factory Workspace.
    2. Open the Digital Factory Workspace list view.
    3. In the Deviation list module, select one of the available lists.
    4. Open the deviation record that you want to create an action plan for.
    5. In the Recommendations panel, select the Suggested Actions tab to view the suggested action search results for your deviation.
    6. In the Action plan section, select Generate Action Plan.
    7. Select View full action plan and review the listed steps.
      The action plan is created using your uploaded resources and information available in the deviation record.
    8. After reviewing the steps, select Add to work notes to copy the generated action plan in the Work notes field of the deviation record.
    9. Select the More icon, then select Create follow-up actions.
      Use this option to create a follow-up action for either the entire action plan or a step listed in the action plan. The More icon appears as .

    Result

    The action plan appears in Work notes of the deviation record that you can refer to as the remediation work progresses.