Exploring Industrial Knowledge Management

Industrial Knowledge Management for Industrial Connected Workforce (ICW) enables you to organize and manage your knowledge resources in a single place.

Industrial Knowledge Management overview

The ICW knowledge base comes preconfigured with the Workspace. Knowledge categories and subcategories, knowledge blocks as well as article versioning are supported. Certain categories and subcategories come by default but are configurable in the admin area.

AI configuration and search capabilities are supported for the knowledge base functionality. When performing a search, if the article has an associated category, you can only see a faceted filter for that category.

Knowledge authors and knowledge managers can contribute to the knowledge base, while other users can read published articles in the Standards hub. Authors have published articles displayed by default. The system remembers the last selected tab and bring you back the next time you access the Standards hub. Also, your selected filters are saved in your user settings so they stay the same when you return.

Knowledge articles can be linked to functional locations and equipment records. This association makes maintenance and troubleshooting guidance immediately accessible in the context of the asset that the operator is working on. You can manage these associations from the related lists on the knowledge article form.