Deviations life cycle

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The deviation life cycle is the list of states that a deviation can go through.

    The deviation life cycle has the following states:
    • Found
    • Open
    • Scheduled
    • Fixed
    • Closed
    • Canceled
    Once the deviation is fixed, it can be closed or reopened by a deviation expert.
    Note:
    Deviations in the Fixed state are automatically moved to Closed after the number of days defined by the system property sn_icw.deviation_close_after_days. The default value is seven days.
    Only the resolution and resolution code are still editable. If it's in any other state, it can be canceled.
    Note:
    The actions Close, Cancel and Reopen are restricted to users with the sn_icw.deviation_expert role, while other actions are supported for both the sn_icw.deviation_user and sn_icw.deviation_expert role.

    You can manage deviations, such as bulk assign from the list view, which is only available in the Workspace.