Connect to your Industrial Connected Workforce data

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Connect the Now Mobile Agent application to your Industrial Connected Workforce (ICW) application instance to manage work on your mobile device.

    Before you begin

    Download the Now Mobile Agent application on an iOS platform using the App Store or on an Android platform using the Play Store.

    Role required: wm_agent or wm_dispatcher

    Procedure

    1. Open the mobile application and tap the plus sign (+).
    2. Connect to your ICW application instance in one of the following ways:
      • To enter the address manually, enter the instance address provided by your administrator in the Instance address field.

        For example, https://<instance name>.service-now.com.

      • To scan the QR code, tap the QR code icon and scan the QR code provided by your administrator.
    3. Tap Industrial Connected Workforce to get started with your work.