Industrial Standards Library

Release version: Australia

Updated March 12, 2026

2 minutes to read

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Summary of Industrial Standards Library

The Industrial Standards Library, also known as the Standards hub, is a centralized tool designed to help ServiceNow customers in managing standards for the Industrial Connected Workforce (ICW). It ensures consistency, safety, efficiency, and quality in factory operations by providing clear guidance and uniform procedures for tasks, equipment, and lines.

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This tool enables users to create, schedule, and manage standards and associated knowledge articles. Additionally, it offers embedded shopfloor insights to analyze execution performance of published standards, supporting continuous improvement and operational excellence.

Key Features

Standard Creation and Management: Equipment owners and operators can create Industrial Guided Task (IGT) standards with step-by-step instructions, attach visual and troubleshooting knowledge articles, and define required operator skills.
Scheduling and Automation: Standards can be scheduled to generate recurring tasks automatically, reducing manual planning efforts and ensuring routine activities are performed consistently.
Execution Monitoring and Insights: The Insights Overview tab provides execution data allowing comparison across shifts and versions, helping identify performance gaps and opportunities for standard refinement.
Search and Filtering: Users can efficiently search and filter standards by state, category, equipment model, functional location, and more, with saved filter selections for convenience.
Knowledge Article Management: Knowledge experts can create and edit articles linked to standards to provide operators with additional guidance and support.

Practical Use Case

An equipment owner managing a bottling line can use the Standards hub to establish weekly cleaning and inspection tasks with consistent procedures across shifts. They can create detailed guided tasks, attach relevant knowledge articles, restrict task assignment to certified operators, schedule automatic task generation, and monitor execution performance to ensure compliance and continuous improvement.

Benefits for ServiceNow Customers

Consistency and Compliance: Promotes uniform task execution aligned with organizational requirements.
Improved Safety and Quality: Clear guidance and safety checks reduce risks and enhance product quality.
Efficiency and Reduced Manual Effort: Scheduling and automation streamline task planning and execution.
Performance Visibility: Execution insights enable data-driven decisions and ongoing standard enhancements.
User Roles Supported: Operators, equipment owners, and knowledge experts each have tailored capabilities within the hub for their respective responsibilities.

Use the Industrial Standards Library (Standards hub) to manage standards for the Industrial Connected Workforce (ICW).

Standards hub overview

Standards establish consistency and uniformity in how tasks and activities are performed within a factory, line, or equipment. They provide guidance to the operators who are performing those tasks and help achieve increased safety, efficiency, and quality. Use the Standards hub to do the following:

Create standards according to your organization's needs
Schedule, request, and browse standards
View and manage knowledge articles
View embedded shopfloor insights on published standards to analyze execution performance

For more information about Industrial Knowledge Management, see Industrial Knowledge Management.

Use case example

An equipment owner wants weekly cleaning and inspection tasks for a bottling line to be performed consistently across shifts. Using the Standards hub, they can:

Create an Industrial Guided Task (IGT) standard with step-by-step instructions for cleaning procedures, safety checks, and inspection points.
Attach a knowledge article with visual guidance and troubleshooting tips.
Define required skills so only certified operators are eligible to perform the task.
Set up a scheduled plan to automatically generate the task every Monday morning.
Enable scoring to track task performance and identify areas for improvement.
Publish the standard, making it available for execution and automation.
Monitor execution insights of the published standard on the Insights Overview tab. Use the insights to compare performance across shifts and versions to identify areas for standard improvement.

This use of the Standards hub promotes consistency, supports compliance, and reduces manual planning effort.

Standards hub benefits

Table 1. Standards hub benefits
Benefit	Feature	Users
Search for and view the standards in the library. Each standard has a tile with the labels for state, category, and type. Filter standards by the following fields: State Document scope Category Equipment model Functional location (filtered based on the user's location) Allow ad-hoc request Combine the filter and search functionality to refine your search. Selection saves when you refresh the page.	Browse the Standards hub	Operator Equipment owner
Plan and schedule standards to maintain operating conditions	Schedule standards	Equipment owner
If enabled, it enables you to create tasks directly from a standard in the Standards hub. A new form for the guided task opens with automatically populated fields for: Short description Assigned to Functional location Planned start Due date Standard (not available on the form)	Create standard tasks	Operator Equipment owner
Create, edit, and publish standards	Create or edit standards	Equipment owner
Create, edit, and publish knowledge articles	Create or edit knowledge articles	Knowledge expert