Now Assist skills

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read
  • Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows.

    The following sections describe the available Now Assist skills.

    Table 1. Available skills by workflow
    Workflow Available skills Available products
    Technology
    • Alert simplification
    • Chat summarization
    • Feedback summarization
    • Incident summarization
    • KB generation
    • Resolution notes generation
    Customer
    • Chat summarization
    • Incident summarization
    • KB generation
    • Resolution notes generation
    • Work order task closure summarization
    Employee
    • Chat summarization
    • Case summarization
    • KB generation
    • Resolution notes generation
    Now Assist for HR Service Delivery (HRSD)
    Creator
    • App generation
    • Catalog generation
    • Code generation
    • Flow generation
    • Flow recommendations
    • Playbook generation
    Now Assist for Creator
    Platform
    • Now Assist Q&A Genius Results
    • Now Assist Multi-Turn Catalog Ordering
    • Now Assist Topics
    The following plugins are included with some Now Assist products: