Now Assist skills

Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows.

The following sections describe the available Now Assist skills.

Table 1. Available skills by workflow

Workflow	Available skills	Available products
Technology	Alert simplification Chat summarization Feedback summarization Incident summarization KB generation Resolution notes generation	Now Assist for IT Service Management (ITSM) Now Assist for Strategic Portfolio Management (SPM)
Customer	Chat summarization Incident summarization KB generation Resolution notes generation Work order task closure summarization	Now Assist for Customer Service Management (CSM) Now Assist for Field Service Management (FSM)
Employee	Chat summarization Case summarization KB generation Resolution notes generation	Now Assist for HR Service Delivery (HRSD)
Creator	App generation Catalog generation Code generation Flow generation Flow recommendations Playbook generation	Now Assist for Creator
Platform	Now Assist Q&A Genius Results Now Assist Multi-Turn Catalog Ordering Now Assist Topics	The following plugins are included with some Now Assist products: Now Assist in AI Search Now Assist in Virtual Agent

• Alert simplification
  Use this skill to provide simplified generative AI alert analyses for the ServiceNow® Event Management application.
• Record summarization
  You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.
• Chat summarization
  You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.
• Feedback summarization
  Summarize the details of the feedback from your customers by using the feedback summarization that is generated by Now Assist. By reading a feedback summary, your product managers can get enough details to improve the product features, usability, and performance of your product.
• KB generation
  You can quickly write drafts of knowledge articles based on cases or incidents with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.
• Resolution notes generation
  You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.
• Work order task closure summarization
  Field service agents can create detailed notes and close work order tasks faster with help from Now Assist.
• Now Assist skills in the Creator workflow
  Now Assist for Creator includes a number of skills that can make developing on the ServiceNow AI Platform more efficient.
• Now Assist skills in the Platform workflow
  Some Now Assist generative AI products include skills for the conversational user experience.