Jumpstart Your Process Mining

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Jumpstart Your Process Mining

    Jumpstart Your Process Mining Accelerator offers Impact customers a detailed introduction to Process Mining, enabling them to visualize and analyze their business processes. This program identifies inefficiencies, bottlenecks, and automation opportunities to enhance performance. It includes essential resources and best practice guides to assist customers in initiating their Process Mining journey.

    Show full answer Show less

    Key Features

    • Session Preparation: Provision of a temporary instance, installation of Process Mining plugins, and execution of base system projects.
    • Customer Coaching Session #1: Up to 90 minutes covering:
      • Overview of Process Mining capabilities
      • Demonstration of Process Mining Workspace and Reporting
      • Technical deep dive on tuning projects
      • Access to leading practice guides and resources
    • Customer Coaching Session #2 (Optional): Up to 60 minutes of Q&A related to Process Mining.

    Key Outcomes

    Customers will gain a comprehensive understanding of Process Mining, alongside hands-on experience through demonstrations. Key roles such as Platform Owners, System Administrators, and Reporting Leads are essential for successful engagement. Access to the temporary instance is provided for 30 days. Note that certain restrictions may apply based on the customer's environment.

    Jumpstart Your Process Mining Accelerator provides a demonstration of the possibilities and capabilities of Process Mining.

    Overview

    Jumpstart Your Process Mining provides Impact customers with a comprehensive overview of Process Mining to visualize and analyze their  business processes. Through an applied demonstration, we illustrate how organizations can identify inefficiencies, bottlenecks, and areas for potential automation, ensuring timely resolution and optimized performance. This offering equips our customers with essential ServiceNow  resources and leading practice guides on how to get started with Process Mining. For more information on Process Mining, see Process Mining.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    Session Preparation
    • Provision a temporary instance 
    • Install Process Mining plugins
    • Create and run base system projects
    ​
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • An overview of Process Mining capabilities
    • Demonstration of:
      • Process Mining Workspace
      • Process Mining Reporting
    • Technical deep dive: Tuning projects
    • Leading practice guides and resources
    • 30 days of access to the temporary instance is provided.
    Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)​
    Opportunity for Q&A related to Process Mining

    Requested Customer Resources

    Customer Resource Responsibilities
    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead(s) (Required) Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. 
    Process/Service Owner(s) (Recommended)

    Writes code for the ServiceNow platform.
    Process Lead(s) (Recommended) Subject matter expert responsible for managing the applicable process. 
    Service Manager(s) (Recommended) Subject matter expert responsible for managing the applicable service.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal  use).

    ServiceNow is not responsible for implementing Process Mining recommendations on customer’s sub-production or production instances.