ServiceNow Impact

ServiceNow Impact Package Descriptions

If you have purchased a ServiceNow Impact offering, the applicable Impact Package Description applies to your purchase.

Commercial

ServiceNow Impact Guided v3 (Effective March 12, 2025)

ServiceNow Impact Total v3 (Effective March 12, 2025)

For purchases prior to March 12, 2025 please refer to Archive.

Public Sector (US)

ServiceNow Impact Guided – Public Sector v4 (US) (Effective March 12, 2025)

ServiceNow Impact Total – Public Sector v4 (US) (Effective March 12, 2025)

For purchases prior to March 12 2025, please refer to Archive.

MSP Dedicated

ServiceNow Impact Guided – MSP Dedicated v3 (Effective March 12, 2025)

ServiceNow Impact Total – MSP Dedicated v3 (Effective March 12, 2025)

For purchases prior to March 12, 2025, please refer to Archive.

MSP Domain Separated

ServiceNow Impact Guided – MSP Domain Separated (Effective July 31, 2025)

ServiceNow Impact Total – MSP Domain Separated (Effective July 31, 2025)

ServiceNow Impact Add‑on Descriptions

Instance Observer Features (Effective May 1, 2025)

Instance Observer Seats (Effective May 19, 2024)

Managed Support (Effective May 19, 2024)

Preventive Care (Effective July 31, 2025) For purchases prior to July 31, 2025, please refer to the Archive.

Platform Governance (Effective May 19, 2024)

Strategic Value (Effective May 19, 2024)

Impact Accelerator Terms

If you have selected, as part of your ServiceNow Impact purchase, an Impact Accelerator from the Impact Accelerator Catalog that requires the acceptance of additional terms, review the Accelerator Matrix for the terms that apply to the Impact Accelerator.

Impact Accelerator Terms Matrix (Effective July 31, 2025)

Other Impact Documents

The following documents may be incorporated into your applicable ServiceNow Impact Package Description.

HealthScan delivered as part of ServiceNow Impact Packages (Effective November 14, 2022)

Impact Application Terms and Conditions (Effective March 12, 2025)

Instance Observer – User Experience (User‑Level Information) (Effective June 26, 2024)

Monthly Health Assessment – Guided (Effective August 2, 2024)

Support Account Management – Impact (Effective May 28, 2024) For purchases prior to May 28, 2024, please refer to the Archive.