Jumpstart Your Event Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Jumpstart Your Event Management

    The Jumpstart Your Event Management Accelerator is designed for Impact customers, providing an insightful demonstration of ServiceNow's Event Management capabilities. It utilizes the Configuration Management Database (CMDB) to enable near real-time alerts from infrastructure within the ServiceNow platform. This offering includes essential resources and best practice guides to help customers get started with Event Management.

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    Key Features

    • Session Preparation: Includes provisioning a temporary instance, installing Event Management, and the Event Generator application.
    • Customer Coaching Session #1: Up to 90 minutes covering:
      • Event Management overview
      • Service Operations Workspace
      • Alert Console and Event Management connectors
      • Event rules and applied demonstrations
    • Customer Coaching Session #2: An optional 60-minute session for Q&A related to Event Management.
    • 30 Days Access: Temporary instance access is provided for hands-on experience.

    Key Outcomes

    Participants will understand how to generate events, manage alerts, and apply leading practice guides. Key roles for successful implementation include:

    • Platform Owner: Oversees the ServiceNow platform governance.
    • System Administrator(s): Ensures platform stability and application maintenance.
    • Event/Service Operator: Operates the alert console.
    • Service Manager(s): Manages applicable services.
    • Application Service Owner(s): Manages all applications across divisions.

    Note that this Accelerator may not be available in certain environments and does not include implementation support for non-production instances.

    The Jumpstart Your Event Management Accelerator provides a demonstration of the possibilities and capabilities of Event Management.

    Accelerator overview

    Jumpstart Your Event Management provides Impact customers with a comprehensive overview of Event Management. Through an applied demonstration, we highlight how you can leverage the power of the ServiceNow Configuration Management Database (CMDB) to receive and review near real-time alerts from your infrastructure directly within the ServiceNow platform. This offering equips our customers with essential ServiceNow resources and leading practice guides on  how to get started with Event Management. See Event Management for additional information about the feature.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    Session Preparation
    • Provision a temporary instance 
    • Install Event Management
    • Install Event Generator application
    ​
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • Overview of:
      • Event Management
      • Service Operations Workspace Alert Console
      • Event Management connectors
      • Event rules
    • An applied demonstration of:
      • Generating events via the Event Generator app
      • Alerts to configuration item (CI) Binding
      • Existing alerts or services impacted
    • Leading practice guides and resources
    • 30 days of access to the temporary instance is provided
    Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)​
    Opportunity for Q&A related to Event Management

    Requested Customer Resources

    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.

    Event/Service Operator (Required) Subject matter expert responsible for operating the alert console.
    Service Manager(s) (Recommended) Subject matter expert responsible for managing the applicable service. 
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.
    Application Service Owner(s) (Required) Manages all applications across a given division (e.g., HR application owner).

    Requested information / access

    Refer to the applicable Impact Accelerator description available at  https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers (except for their internal use).

    ServiceNow resources are not responsible for implementing recommendations on a customer’s non-production or production instances.