Jumpstart Your Now Assist for IT Service Management (ITSM)

  • Release version: Xanadu
  • Updated October 9, 2024
  • 2 minutes to read

    • The Jumpstart Your Now Assist for ITSM Accelerator provides a demonstration of the possibilities and capabilities of Now Assist for ITSM.

    Accelerator overview

    Jumpstart Your Now Assist for ITSM provides  Impact customers with a comprehensive overview and an applied demonstration of Now Assist for ITSM. Leveraging Generative AI capabilities, this Accelerator showcases how to automatically generate resolution notes and provide incident and chat conversation summaries. By reducing manual tasks, Now Assist enables faster incident resolution.  This offering highlights the possibilities and capabilities of Now Assist for ITSM,  providing key resources and leading practices for  getting started.

    For additional information on the feature, see .

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    Session preparation
    • Provision a temporary instance
    • Activate related plugins
    Customer coaching session #1 (up to 90 minutes)
    Includes the following:
    • Overview of Now Assist for ITSM
    • Applied demonstration of Now Assist for ITSM:
      • Base Skills
      • Incident Summarization
      • Walkthrough of Skill customization
    • Key resources and guides on leading practices
    • 30 days access to the temporary instance is provided
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related to Now Assist for ITSM

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrators Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Service Desk managers Subject matter expert responsible for managing Service Desk.  ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested information / access

    Refer to the applicable Impact Accelerator description available at  https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers, except for their internal  use.

    ServiceNow resources are not responsible for implementing recommendations on the customer’s sub-production or production instances.