TuneUp Your Hardware Asset Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of TuneUp Your Hardware Asset Management

    TuneUp Your Hardware Asset Management (HAM) Accelerator assists Impact customers in evaluating and enhancing their current HAM implementation. This Accelerator focuses on optimizing the value of Hardware Asset Management by providing a structured approach to standardizing the asset lifecycle. Customers receive insights and best practices to increase the adoption and effective usage of their HAM investments.

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    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Key Features

    • Session Preparation: Includes provisioning a temporary instance and running the HAM HealthScan portfolio.
    • Customer Coaching Sessions:
      • Session #1 (90 minutes): Overview of advanced HAM features, review of HealthScan findings, and access to resources.
      • Session #2 (Optional, 60 minutes): Q&A session regarding Hardware Asset Management.
    • Access Duration: The provisioned temporary instance is accessible for 30 days.

    Key Outcomes

    Customers will be equipped with:

    • Improved insights into their HAM implementation.
    • Guidance on leading practices to enhance asset management processes.
    • Clear responsibilities defined for various roles, including Platform Owners, System Administrators, and HAM Administrators.

    Note: Certain restrictions may apply to the availability of this Accelerator, and ServiceNow resources will not implement recommendations on production instances.

    The TuneUp Your Hardware Asset Management (HAM) Accelerator provides guidance on maintaining and governing Hardware Asset Management health to optimize value.

    Overview

    TuneUp Your Hardware Asset Management provides Impact customers with an assessment of their current HAM implementation. This Accelerator includes an  applied demonstration of HAM capabilities to standardize asset lifecycle. Customers obtain assistance for better insight into their HAM investment and  are provided leading practices on how to best increase adoption and usage.

    See Hardware Asset Management for additional information about HAM.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    Session preparation
    • Provisioning a temporary instance
    • Running HAM HealthScan portfolio
    • Installing or updating the HAM plugin
    Customer coaching session #1 (up to 90 minutes)
    • Includes the following:
      • Overview of advanced HAM capabilities and features
      • Review HealthScan findings
      • Provide leading practices guides and resources
    • Access to the provisioned temporary instance is granted for 30 days
    Customer coaching session #2 (Optional upon customer request – up to 60 minutes)
    Opportunity for Q&A related to Hardware Asset Management

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    CMDB Administrator(s) (Required)  Subject matter expert responsible for maintaining the CMDB.
    HAM Administrator(s) (Recommended) Subject matter expert responsible for managing HAM.
    Process Owner(s) (Recommended) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.
    Service Manager(s) (Recommended) Subject matter expert responsible for managing the applicable service.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in some restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers, except for their internal  use.

    ServiceNow resources are not responsible for implementing recommendations on customer sub-production or production instances.