Jumpstart Your CSDM: Foundation

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Jumpstart Your CSDM: Foundation

    The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator provides Impact customers with a comprehensive introduction to the CSDM, focusing on Foundation data. This offering helps organizations utilize the CSDM framework to configure ServiceNow products by populating the appropriate Foundation tables. Additionally, it includes essential resources and best practice guides for getting started with the CSDM.

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    What You Get

    Participants will receive:

    • Session Preparation: Temporary instance provisioning, required CSDM plugin installation, and assessment of current CSDM alignment through an instance scan.
    • Customer Coaching Session #1: Up to 90 minutes covering CSDM capabilities, its importance, a demonstration of the CSDM Data Foundations Dashboard, discussion of assessment results, and access to leading practice guides. A temporary instance is available for 30 days.
    • Customer Coaching Session #2: An optional Q&A session lasting up to 60 minutes related to CSDM Foundation data.

    Customer Resource Responsibilities

    Key roles include:

    • Platform Owner: Oversees the ServiceNow platform and ensures alignment with business strategy.
    • System Administrator(s): Maintains platform stability and supports application-related issues.
    • Application Owner(s): Responsible for specific programs or modules within the ServiceNow infrastructure.
    • ITSM Manager(s): Sets standards and governance for IT Service Management operations.
    • Service Owner(s): Senior leaders accountable for major processes or services to ensure they are fit for purpose.
    • Trusted Service Partners: Attend coaching sessions to learn leading practices and potentially support the customer afterward.

    Exclusions

    This Accelerator may not be available to customers in certain restricted environments, self-hosted customers, or managed service providers, except for internal use. ServiceNow does not implement recommendations on customers’ sub-production or production instances.

    The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator provides an overview and breakdown of the CSDM with a focus on Foundation data.

    Overview

    Jumpstart Your CSDM: Foundation provides Impact customers with an overview of the CSDM in  a comprehensible format. Through an applied demonstration, we illustrate how organizations can leverage this data framework to  configure ServiceNow products and applications by first populating their data into the appropriate Foundation tables. Additionally, this offering equips our  customers with essential ServiceNow resources and leading practice guides on how to get started using the CSDM.​ For more information on CSDM, see Common Service Data Model.

    Note:
    This Accelerator is available for the Impact Guided package.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    Session Preparation
    • Provision a temporary instance
    • Install required CSDM plugins
    • Assessment of current CSDM alignment via Instance scan
    Customer Coaching Session #1 (up to 90 minutes)
    Includes the following:
    • Overview of CSDM capabilities with a special focus on the ‘Foundation’ stage
    • Review of the importance of CSDM to the overall platform
    • Demonstration of the CSDM Data Foundations Dashboard
    • Discussion of assessment results
    • Leading practices guides and resources
    • 30 days of access to the temporary instance is provided
    Customer Coaching Session #2  (Optional upon Customer request - up to 60 minutes)
    Opportunity for Q&A related to CSDM Foundation data

    Requested Customer Resources

    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Application Owner(s) (Recommened) The owner of any deployed program, module or group of programs, that is designed to provide specific functionality on a computer infrastructure.
    ITSM Manager(s) (Recommended) Responsible for setting SOP’s and governance around the IT Service Management operations.
    Service Owner(s) (Recommended) A senior leader within each business unit for each major process or service (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. 
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers, except for their internal  use.

    ServiceNow is not responsible for implementing recommendations on a customer’s sub-production or production instances.